-Karen Stevely, Customer Service Manager, Schuh
The World’s Leading Live Assistance Solution
Vee24 technology will delight your customers while directly impacting your key sales metrics. Our customers typically achieve 4 to 5x increase in online conversion with assisted sessions, and 25 to 35% increase in average order value. Plus, a fantastic personalized experience will keep customers coming back for more.
We’re Not Just About Chat
The Vee24 platform doesn’t just allow you to text or video chat with customers. We also help you co-browse, share, guide and present any type of content to the customer whether it’s video, slides, PDF or web pages. You can also offer customers a helping hand through check-out and enrollment processes with co-form filling.
“We saw immediately that the Vee24 solution was future proof
and other providers were not able to offer the same high level of
functionality for video chat and website co-browsing.”
Head of eCommerce, Goldsmiths
All of Our Products Sit on a Unified Platform
Harness the power of voice, video chat, text chat and
co-browsing from one multi-channel solution.
Scalable and Flexible Services – got lots of customers with plenty to say? Our global servers support high data volumes, so you always have room to talk.
Mobile Engagement – extend live assistance to mobile devices, via a browser or built into your app, and offer customers help whenever they need it.
Omni-Channel Solution – our unified operator interface allows you to provide the same outstanding service to all customers across all channels.
Easy to Implement
Just one line of code.
We’re with you all the way.
We are committed to your success and our team will work with you to train your agents, employ best practices, and configure the rules engine to identify the right customers to invite to a session. And it doesn’t end there. We will continue to work with you to evaluate reports and deploy a test and learn strategy to further optimize performance and results.