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Why Vee24

Vee24 unifies the full breadth of live engagement capabilities—text chat, voice chat, video chat, co-browsing & screen sharing—into a single platform experience, while providing support across desktop, tablet, and mobile devices.

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"Providing live help via Vee24 enables us to bring the face-to-face, in-store service experience to our online customers."
-Karen Stevely, Customer Service Manager, Schuh

The World’s Leading Live Assistance Solution

Vee24 technology will delight your customers while directly impacting your key sales metrics. Our customers typically achieve 4 to 5x increase in online conversion with assisted sessions, and 25 to 35% increase in average order value. Plus, a fantastic personalized experience will keep customers coming back for more.

We’re Not Just About Chat

The Vee24 platform doesn’t just allow you to text or video chat with customers. We also help you co-browse, share, guide and present any type of content to the customer whether it’s video, slides, PDF or web pages. You can also offer customers a helping hand through check-out and enrollment processes with co-form filling.

“We saw immediately that the Vee24 solution was future proof
and other providers were not able to offer the same high level of
functionality for video chat and website co-browsing.”

Mark Buckingham

Head of eCommerce, Goldsmiths

All of Our Products Sit on a Unified Platform

Harness the power of voice, video chat, text chat and
co-browsing from one multi-channel solution.

Scalable and Flexible Services – got lots of customers with plenty to say? Our global servers support high data volumes, so you always have room to talk.

Mobile Engagement – extend live assistance to mobile devices, via a browser or built into your app, and offer customers help whenever they need it.

Omni-Channel Solution – our unified operator interface allows you to provide the same outstanding service to all customers across all channels.

Why Vee24

Easy to Implement

Just one line of code along with a comprehensive training and support program. We'll have you up and running in no time!

Just one line of code.

Our PowerUp implementation program will get you up and running both smoothly and professionally.  Simply adding our JavaScript tag to your website will allow you to leverage our cloud-based solutions to deliver live help to your customers in next to no time.

We’re with you all the way.

We are committed to your success and our team will work with you to train your agents, employ best practices, and configure the rules engine to identify the right customers to invite to a session. And it doesn’t end there. We will continue to work with you to evaluate reports and deploy a test and learn strategy to further optimize performance and results.

Don’t take it from us. See how our customers are using the Vee24 platform to deliver a world class customer experience

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