Our Live Engagement Platform supports video chat across any device, browser, and operating system without any plugins or downloads for the customer. Sometimes, the customer prefers not be been seen, so the video can be one-way or two-way as can the audio.
If your live engagement center has merchandise available for display, the customer experience can be optimized using our multi-camera feature. This allows the agent to seamlessly switch to a close-up camera to enable a product to be seen more closely by the customer.
In the case of larger, more complex items like cars, furniture or appliances, Vee24’s mobile camera feature converts your physical store to a digital showroom for your online customers. Sales teams can switch the engagement to a mobile camera that allows them to give online customers a tour of a brick and mortar store or show room and go truly “hands-on” with a product demonstration or walkthrough.
In many cases you may need to bring additional experts or a supervisor into the engagement. In Multi-party engagement all parties can see, speak, use co-browsing and screenshare seamlessly. When a particular agent is no longer needed, they can leave the engagement without interrupting the rest of the process.