skip to Main Content

Vee24 Customer Privacy Policy

Vee24 is a leading provider of video engagement technology that facilitates real-time sales and customer services for companies doing business on the Internet. This privacy policy explains how Vee24 uses any personal information we collect about you when using certain services on this website.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you only if you voluntarily supply it as part of a live text or video engagement with an operator.

This information may be provided by you as part of a text chat with an operator. It may also be provided by you as part of an exit survey you may voluntarily complete at the end of your engagement.

We collect some browser information (e.g. Internet Protocol addresses and browser types) and your IP address to help diagnose problems with our service, gather broad demographic information and administer our site. We only store your IP address for 5 days after you have completed your engagement at which point it will be removed from our system.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

Any information you provide is shared with the organisation you are engaging with when you use our service.

Vee24 will not share this information with anybody else.

Note that the organisation you are engaging with may have different policies to Vee24 for how they use and store your information. This organisation should have their own privacy policy / notice on their website you can read to find our more.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we may hold about you. If you would like a copy of this information, please email us using the details at the end of this notice. It will help us process your request more quickly if you also tell us which website you were visiting whilst using our service.

We want to make sure that any information we hold about you is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by using the contact details at the end of this notice.

COOKIES

Cookies are text files placed on your computer and are used for record-keeping purposes on many websites. Our service uses cookies to enhance the user’s experience by allowing us to recognize a user’s return visit to a website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, it is possible some areas of the website will not function as effectively as a result.

SCOPE OF PRIVACY POLICY

This privacy policy only applies to the service Vee24 is providing for this organisation’s website.

HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you:

Back To Top