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The Vee24 Intelligent Conversational Platform doesn’t just allow you to text or video chat with customers. It comes with robust industry standard certifications and enables seamless collaboration with your customers with our co-browsing and screen-sharing capabilities that empowers you to guide and present any type of content to your customer whether it’s video, slides, PDF or web pages. Your customer’s experience should not be limited to just a phone call. With Vee24, you will be able to become their digital guide and hold their hand through any engagement. You can offer a digital helping hand through check-out and enrollment processes with co-form filling.

live chat engagement technology

Easy Integration into your CRM

Continual customer engagement is a key piece of any company’s strategy, so the Vee24 Intelligent Conversational Experience was built from the start with tools to make CRM easier, more efficient, and more engaging. Our CRM capabilities can range from a total solution for lighter weight clients looking for a simple solution, to an integrated solution for larger enterprises that have deployed company-wide CRM via our API. Vee24 integrates with most popular CRM, such as Salesforce, Microsoft Dynamics, Zendesk, and most CRMs that accept APIs for integration.

Mobile

Vee24’s Intelligent Conversational Experience has an iOS, Android, and JavaScript mobile SDK for mobile development teams of any size or sophistication to make live-engagement a key piece of their app’s user experience.  This allows you to add text, messaging, voice, and video chat into your app experience along with several other SDK specific features.  For example, enabling customer side video on a mobile app allows you to view a couch color that you can try to match for a sale or see and hear a faulty appliance on a customer service call. and transaction authorization.  Agent side big video allows you to demonstrate big box products or finer details of your product design.

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Multi-Lingual and Auto-Translation Capabilities

Over ?? languages supported for ChatBOTs. Agent UI is fully localized and supports double-byte characters.  Auto-translation for ?? languages.

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Intelligent Routing

The Vee24’s Platform supports guided routing to match your customer to the right person and right place based on a wide number of factors. Vee24 can automatically detect website location, journey, language, and many other factors to intelligently tap the customer representative with the right skill set. The core piece of our guiding routing module is our routing rules engine which allows you to classify both agents and customers using any number of criteria.

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Configuration Management

A Vee24 web-based administration tool allows you to configure and design many aspects of your live engagement solution. Everything from the look and feel of your customer’s live engagement experience, to the management of your agents, to a variety of technical components is available to configure.

Security Management

Vee24 supports Role based Security management and the ability to accommodate single sign-on implementations, simplifying your agent management overhead and complying with any IT security policies. In addition, Vee24’s platform supports industry-standard engagement monitoring and recording. This includes the ability to control when recordings start, what aspect of the engagement is recorded, and robust functionality to support automated transfer of recorded engagements to secondary data store locations.

Certifications

It is crucial for any company to consider certifications and security when choosing a live chat platform.

PCI-DSS-Certification
PCI Compliant

For any team that’s takes information such as credit cards during your live chat engagements, the Vee24 platform is PCI compliant.

hipaa-compliant-cloud-provider
HIPPA Compliant

With the rise of tele-health every organization has to use a solution that’s HIPAA compliant. Vee24 fully encrypts data while at rest or during transfer. Whether the information is passed over your live chat engagement or via file transfer, information is always secure.

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Sarbanes Oxley and Patriot’s Act Compliant

For auditing accountability and transparency, all engagements that occur via the Vee24 platform can be recorded and stored securely. Certain sensitive data can be withheld from ever being processed, stored or even seen by an agent at all.

GDPR
GDPR Compliant

Wherever in the world you do business, Vee24 platform has you covered. For any chat engagements that occur in Europe, we have you covered. Vee24 platform is fully GDPR compliant.

ISO
ISO

The Vee24 platform adheres to ISO commercial standards for information security and measurements.

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