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Customer engagement is key to today’s retailing and retailers need to continue finding ways to differentiate both in store and online. Live Engagement, using chatBOTs, text chat and live video chat improves the customer’s retail experience and optimizes selling opportunities from your website. Wave goodbye to abandoned carts, frustrated online customers and missed sales opportunities and make Live Engagement the face of your online business.

Read our Mattress Firm Case Study

Mattress Firm Case Study Digital Assisted Selling Click Here to View the Case Study
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Delivering the In-Store Experience, Online

One key difference between shopping in store versus online is having people to help you. People like buying from people, so wouldn’t it make sense to ‘staff’ your website?

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Watch a short introductory video to Vee24.
See inside the DFS contact centre and meet the Vee24 Live Help team.
Hear what Sean McKee from Schuh has to say about Live Engagement with Vee24.

“We’re achieving conversion rates that equate to those of our bricks and mortar locations.”

Sean McKee
Head of Ecommerce, Schuh

“Best advice and service I have had, brilliant experience and really helpful advisor.”

Schuh Customer

“We’ve seen fantastic results from the day we went live with the service — our customers love it and it’s become a great service differentiator for bathstore.”

Clare Bayliss, CMO, bathstore

“Wow, what a good experience. Very helpful and more likely to purchase as a result of this experience.”

bathstore Customer

Vee24 helps retailers to
Increase average order value

Average order values increase by an average 35% with Live Engagement.

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Provide out-of-hours service

Ensure that you’re there online to meet customers in the evening and outside your standard opening hours.

Improve conversion rates

Retailers are seeing conversions as high as store conversions with Live Chat.

Live Chat for Retail
Improve customer satisfaction scores

The average CSAT score with Live Engagement is 96%, and NPS scores average 84.

Live Chat for Retail
Increase incremental orders and revenue

Delighted customers will come back, buy again and keep returning.  Build brand loyalty with Live Engagement.

Create a differentiated Customer Experience with Live Engagement
Live Chat for Retail
Show products up-close

Hold the product up to the camera for a close-up live video from every angle.

See the customer’s live video feed

Great for product advice or troubleshooting with the agent able to see the customer’s home for example.

Live Chat for Retail
Ask the expert

Agents can pull product experts into the customer call if required.

Live Chat for Retail
Seamlessly link your online channel to your store

By sending online traffic to your instore live agents.

Live Chat for Retail
Engage direct from social media and online ads

And never miss an opportunity for Live Engagement.

Engage direct from social media and online ads —
and never miss an opportunity for Live Engagement

Launch live chat from your retail website, email campaigns, social media and search engine ads.

Live Chat for Retail

Watch our most recent Retail Webinar

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