Must-Have Digital Collaboration Tools for Financial Services
Banks and other financial services institutions are changing how they do business. Their website is becoming their biggest branch. Learn about the digital collaboration tools they’re using to foster online relationships that build trust and emulate the positive in-branch experience.
Sytner Group Live Video Chat
Sytner is delivering a consistent, personalized customer experience across its 140 dealerships and online showroom.
A New Definition of ‘Webinar’ for Consumer Brands and Businesses
Amp up your online video strategy to deliver live streaming events – paid or unpaid, small group or large, scheduled or not.
Watches of Switzerland Have Happier Customers using Video Chat
This luxury watch brand is using video chat to bring its consultative, concierge service to customers online.
Live Engagement Supports Sales Targets and Digitization Strategy at KBC Bank
Read our case study for discover why KBC Bank decided on Vee24 for live engagement, and how KBC Live has been a positive experience for both customers and agents.
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How I Spent My Summer Internship – Learning That I Expect an Excellent Customer Experience
The night before I started at Vee24, I endured my first-day jitters by distracting myself. I kicked my feet up, watched The Real Housewives on TV, scrolled through Twitter on my phone and indulged in some retail therapy on my
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How ChatBOTs are Changing the Face of Banking
For a long time, chatbots were a gimmick, they could be fun and interesting but far from reliable; more so in the banking world. If you wanted clear and reliable answers, you had to reach a live person. This isn’t
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Behind The Scenes, These Bots Deliver Better Customer Service
On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them?Read Full Publication
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The Difference Between Customer Experience & Service
Summer is coming to a close and while enjoying the hot weather, I was reminiscing about learning how to sail, and how it relates to the customer experience. I learned to sail when I was young. Nothing feels better than
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Customer Experience Trends in Banking to Watch for in 2019
As someone who holds a full-time job and a fairly full schedule of extracurriculars, I simply do not have the time to go to a bank within the standard work week. With most people’s free schedules being as equally limited
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