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Trusted by the world’s leading customer-facing brands, Vee24’s Live Engagement Platform is designed to maximize the potential of online sales and customer support through the power of chatBOTs, voice chat, video chat, text chat, co-browsing, and screen sharing as one omni-channel experience.

Optimized for mobile, tablet, desktop and kiosk users from any browser, it creates a personalized experience for each customer interaction.

Mobile, Tablet and Desktop Engagement

Multi Experience Engagement Hub:

You can reach them with Text, Voice, or Video Chat, SMS, Email, or Social Media. The Vee24 Platform offers text-to-video transfers and allows customers to start a chat with a BOT, transfer to a human agent or have a multi-party conversation. Our integrated screen share, co-browse, multi and mobile cameras allow you to easily collaborate and bring the in-person experience to life online.

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Intelligent ChatBOTs with Deep Learning:

Vee24’s integrated AI engine allows you to proactively target the right customers at the right time. Once engaged our AIChatBOTs can aid your customer 24/x7.  The AI ChatBOTs are trained to reflect your brand in every interaction. They learn from every customer interaction and have the ability to seamlessly transfer to your sales agents or customer care team when appropriate.

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Superpower your Agents:

Focused on ease-of-use for your agents, the platform is packed with rich productivity and personalization tools, wrapped with intelligent automation.  Your agents can easily schedule appointments, pull up checklists, send emails and so much more. 

Email integration and seamless CRM integration empower each agent interaction.

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Business Intelligence, Analytics and Reporting:

The Vee24 platform comes with a reporting platform that provides live dashboards on engagements as they take place. It also has a key analytics dashboard that offers business intelligence at a glance, and an in-depth reporting suite to drill into the specifics of your sales and support metrics, customer and product insights, agent productivity, and much more across all your live engagement channels.

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Integration made Easy:

Focused on ease-of-use for your agents, the platform is packed with rich productivity and personalization tools, wrapped with intelligent automation.  Your agents can easily schedule appointments, pull up checklists, send emails and so much more. 

Email integration and seamless CRM integration empower each agent interaction.

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