Customer Engagements Must Be Multi-Experience Interactions
The standard for customer service is now 24/7 availability, with customers coming to expect their own dedicated service agent without having to leave the comfort of their homes. For brands that are embracing this new
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Buying a Vehicle from Your Couch? The Future of Car Buying Has Arrived
Five years ago, customers would physically visit more than seven dealerships on average before buying a car. By early 2020, the average number of dealership visits had dropped to only 1.6 visits per purchase. With
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Hyundai’s Online Showroom is Experiencing a Corona Boom
Original publication date was 5/20/20 Author: Viktoria Hahn Digital customer advice in the car trade is currently experiencing an upswing - probably due in part to the corona pandemic. Hyundai feels this is a development from
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Where are chatbots heading in 2020? Everywhere
Chatbots are becoming more sophisticated, working themselves into the mainstream in new ways almost daily. From immediate access to banking information to contacting a live medical professional, businesses and consumers are beginning to consider the
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Tips for Identifying the Pitfalls and Misconceptions of Bots
Artificial intelligence-powered bots are transforming the online experience. Bots are behind improved user experience in every industry from, finance to healthcare and every area of retail imaginable. Bots can do everything, from quickly helping customers
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Do You Have the Infrastructure to Allow Your Agents to Work from Home?
Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At the moment, 87 percent of shoppers start their journey online which
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