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A multi-experience platform that combines intelligent automated and live engagement tools can help retailers attract new customers and expand existing relationships by bringing the in-person experience online.
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A live engagement platform offers one-to-one video chat support so that customers can feel secure handling their finances through a conversation. Video chat replicates an in- branch visit, read more now.
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As online retail grows, businesses can capture new customers by providing an online shopping experience that is comparable to or better than in-person shopping. Seamlessly blending live agent assistance and automation maximizing their resources.
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The standard for customer service is now 24/7 availability, with customers coming to expect their own dedicated service agent without having to leave the comfort of their homes.
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Five years ago, customers would physically visit more than seven dealerships on average before buying a car. By early 2020, the average number of dealership visits had dropped to only 1.6 visits per purchase. With
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Original publication date was 5/20/20 Author: Viktoria Hahn Digital customer advice in the car trade is currently experiencing an upswing - probably due in part to the corona pandemic. Hyundai feels this is a development from
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