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End the Year on a Positive Note and Jump-Start 2021 With Live Engagement

End the Year on a Positive Note and Jump-Start 2021 With Live Engagement

A multi-experience platform that combines intelligent automated and live engagement tools can help retailers attract new customers and expand existing relationships by bringing the in-person experience online.
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video engagement

Video Chat Brings Immersive, Personalized Customer Engagement to Online Banking

A live engagement platform offers one-to-one video chat support so that customers can feel secure handling their finances through a conversation. Video chat replicates an in- branch visit, read more now.
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Creating a Winning Balance Between Automation and Human Support in the Customer Service Experience

Creating a Winning Balance Between Automation and Human Support in the Customer Service Experience

As online retail grows, businesses can capture new customers by providing an online shopping experience that is comparable to or better than in-person shopping. Seamlessly blending live agent assistance and automation maximizing their resources.
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Customer Engagements Must Be Multi-Experience Interactions

Customer Engagements Must Be Multi-Experience Interactions

The standard for customer service is now 24/7 availability, with customers coming to expect their own dedicated service agent without having to leave the comfort of their homes.
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Buying a Vehicle from Your Couch? The Future of Car Buying Has Arrived

Buying a Vehicle from Your Couch? The Future of Car Buying Has Arrived

Five years ago, customers would physically visit more than seven dealerships on average before buying a car. By early 2020, the average number of dealership visits had dropped to only 1.6 visits per purchase. With
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Hyundai's Online Showroom is Experiencing a Corona Boom

Hyundai’s Online Showroom is Experiencing a Corona Boom

Original publication date was 5/20/20 Author: Viktoria Hahn Digital customer advice in the car trade is currently experiencing an upswing - probably due in part to the corona pandemic. Hyundai feels this is a development from
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