In order for your company to see successful results with Live Customer Engagement, you will need to begin the process by first defining what role this service will play in your business plan. Will Live Customer Engagement assist your business…
When it comes to buying a car, most consumers strongly prefer to research and shop online rather than at a dealership. In fact, 54% of customers said they would “love” to buy a car from the comfort of their home…
Live customer engagement company, Vee24, has announced that prestige car retailer Sytner Group is now offering live chat to its Mercedes-Benz smart (MBS) customers online. This personal service extends the opening hours of the dealership from 8am to 10pm on weekdays,…
BMW and MINI franchise operator Halliwell Jones is extending a relationship with Live Customer Engagement company Vee24 to offer its online concierge service to customers during the evenings. Halliwell Jones currently offers online customer service during dealership opening hours and…
Cars symbolize everything from family, to our livelihoods, to ultimate symbols of status and success. Therefore, buying a car is one of the most significant investments an individual makes, which usually means this is mostly a complex and stressful event.…
3rd February 2016, Manchester, UK - Live video chat provider, Vee24 today announces that Vauxhall dealer, Now Vauxhall, is using Vee24 live chat solutions to provide customer service to its online customers. The Now Chat service allows customers to make…
Customer experience and expectation in the auto industry has come a long way since Henry Ford famously said "Any customer can have a car painted any color that he wants so long as it is black." Now, the success of…
Audi’s Personal Online Assistant service, which offers its web customers live assistance via a video, voice and co-browsing experience powered by Vee24, has been named a finalist for the eco Internet Awards 2014 within Ecommerce and Retail. The eco Internet…
