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Customer engagement is key to today’s retailing and retailers need to continue finding ways to differentiate both in store and online. Live Engagement, using chatBOTs, text chat and live video chat improves the customer’s experience and optimizes selling opportunities from your website. Wave goodbye to abandoned carts, frustrated online customers and missed sales opportunities and make Live Engagement the face of your online business.

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Delivering the In-Store Experience, Online

One key difference between shopping in store versus online is having people to help you. People like buying from people, so wouldn’t it make sense to ‘staff’ your website?

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Watch a short introductory video to Vee24.
See inside the DFS contact centre and meet the Vee24 Live Help team.
Hear what Sean McKee from Schuh has to say about Live Engagement with Vee24.

“We’re achieving conversion rates that equate to those of our bricks and mortar locations.”

Sean McKee
Head of Ecommerce, Schuh

“Best advice and service I have had, brilliant experience and really helpful advisor.”

Schuh Customer

“We’re seen fantastic results from the day we went live with the service — our customers love it and it’s become a great service differentiator for bathstore.”

Clare Bayliss, CMO, bathstore

“Wow, what a good experience. Very helpful and more likely to purchase as a result of this experience.”

bathstore Customer

Vee24 helps retailers to
Increase average order value

Average order values increase by an average 35% with Live Engagement.

healthcare live chat 24/7
Provide out-of-hours service

Ensure that you’re there online to meet customers in the evening and outside your standard opening hours.

Improve conversion rates

Retailers are seeing conversions as high as store conversions with Live Engagement.

Improve customer satisfaction scores

The average CSAT score with Live Engagement is 96%, and NPS scores average 84.

Increase incremental orders and revenue

Delighted customers will come back, buy again and keep returning.  Build brand loyalty with Live Engagement.

Create a differentiated Customer Experience with Live Engagement
Show products up-close

Hold theproduct up to the camera for a close-up live video from every angle.

See the customer’s live video feed

Great for product advice or troubleshooting with the agent able to see the customer’s home for example.

Ask the expert

Agents can pull product experts into the customer call if required.

Seamlessly link your online channel to your store

By sending online traffic to your instore agents.

Engage direct from social media and online ads

And never miss an opportunity for Live Engagement.

Engage direct from social media and online ads —
and never miss an opportunity for Live Engagement

Launch live chat from your website, email campaigns, social media and search engine ads.

Retail Blogs

To view the Blogs,

“We had to find a way of meeting potential customers on the Sytner website and early in their research. Sytner Live allows us to do just that.”

Natalie Parkes
Sales Development Manager JLR, Sytner Group

“Vee24’s live video engagement platform gives us the ability to mirror the personalised experience customers receive in our Dealerships, on our website. We are extremely pleased with the results we have seen through this service.”

Colin Green
Global Retail Operations Director, Jaguar Land Rover

“Wow what a great experience. Very helpful and more likely to purchase as a result of this experience.”

Car dealer customer

“Amazed at this level of support on a Sunday evening! It really raises the service bar.”

Car dealer customer

from video chat call to test drive.
90plus-average Automotive Live Chat
NPS scores typically with video chat.
6x-piechart Automotive Live Chat
Higher conversions for video chat against self serve customers.
after hours Automotive Live Chat
of all online sales enquiries come between 6pm and 10pm.
Vee24 helps manufacturers and car dealerships to Increase sales

On average, 35% of all video chat calls result in a test drive booking

Provide an out-of-hours service

Ensure that you’re there online to meet customers in the evening and outside your standard opening hours

Pre-qualify customers

Online agents can gather lifestyle and car preference details to pass on to the dealership

Financial Services

With Live Engagement technology your customers can be served online much the same as if they were visiting a branch. From ChatBOTs offering intelligent responses to everyday banking questions, through to live assistants offering advice in real-time, Live Engagement is changing the face of online financial services. Extend your reach geographically without having to open expensive new branches and benefit from a cost-effective way to extend your opening hours. What are you waiting for?

Read the KBC Bank case study

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Bringing the personal touch to online banking

The march towards self-service channels and online banking mean that there’s less chance these days to meet your customers in person. You can change all that, with Live Engagement. Meeting your customers online — now that’s a real differentiator.

“Thanks to video chat we can provide our clients with excellent personal advice without them having to leave the comfort of their house and within broader opening hours than we could deliver through face to face client contact in our retail branches.”

Bart De Saedeleir
Head of Department Regional Advice Centers, KBC Bank

“It’s very useful that you can see what the representative is doing, because in this way the conversation goes smoother and everything is very clear. The KBC Live system is top!”

KBC Live Costomer

see video chat as their preferred communication channel.
90plus-average Automotive Live Chat
NPS scores typically with video chat.
cheaper to extend business hours via video chat than branch offices.
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