Customer engagement is key to today’s retailing and retailers need to continue finding ways to differentiate both in store and online. Live Engagement, using chatBOTs, text chat and live video chat improves the customer’s experience and optimizes selling opportunities from your website. Wave goodbye to abandoned carts, frustrated online customers and missed sales opportunities and make Live Engagement the face of your online business.
“We’re achieving conversion rates that equate to those of our bricks and mortar locations.”
Head of Ecommerce, Schuh
“Best advice and service I have had, brilliant experience and really helpful advisor.”
“We’re seen fantastic results from the day we went live with the service — our customers love it and it’s become a great service differentiator for bathstore.”
Clare Bayliss, CMO, bathstore
“Wow, what a good experience. Very helpful and more likely to purchase as a result of this experience.”
Average order values increase by an average 35% with Live Engagement.
Ensure that you’re there online to meet customers in the evening and outside your standard opening hours.
Retailers are seeing conversions as high as store conversions with Live Engagement.
The average CSAT score with Live Engagement is 96%, and NPS scores average 84.
Delighted customers will come back, buy again and keep returning. Build brand loyalty with Live Engagement.
Hold theproduct up to the camera for a close-up live video from every angle.
Great for product advice or troubleshooting with the agent able to see the customer’s home for example.
Agents can pull product experts into the customer call if required.
By sending online traffic to your instore agents.
And never miss an opportunity for Live Engagement.
and never miss an opportunity for Live Engagement
Launch live chat from your website, email campaigns, social media and search engine ads.
On average, 35% of all video chat calls result in a test drive booking
Ensure that you’re there online to meet customers in the evening and outside your standard opening hours
Online agents can gather lifestyle and car preference details to pass on to the dealership
With Live Engagement technology your customers can be served online much the same as if they were visiting a branch. From ChatBOTs offering intelligent responses to everyday banking questions, through to live assistants offering advice in real-time, Live Engagement is changing the face of online financial services. Extend your reach geographically without having to open expensive new branches and benefit from a cost-effective way to extend your opening hours. What are you waiting for?
Read the KBC Bank case study
“Thanks to video chat we can provide our clients with excellent personal advice without them having to leave the comfort of their house and within broader opening hours than we could deliver through face to face client contact in our retail branches.”
Bart De Saedeleir
Head of Department Regional Advice Centers, KBC Bank