Customer service is a huge battleground in the high tech sector. Fast moving technologies, huge numbers of customers and a continuous cycle of contract renewals means that customer service needs to be ‘on’ at all times. Live Engagement using ChatBOTS and live agents allows you to meet your customers online, provide immediate answers to questions, identify high value visitors to your website and increase visitor conversions.
The march towards self-serve channels and automating customer service means that organizations rarely get to meet their own customers. Yet the vast majority of customers would still prefer to deal with human beings to solve issues. You can change all that, with Live Engagement. Meeting your customers online—now that’s a real differentiator.
“Best advice and service I have had. Brilliant experience and really headful advisor.”
“5- Customer Service. Thank you.”
“Amazed at this level of support on a Sunday evening! It really raises the service bar.”
“One of the best customer care services I have ever experienced.”