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Customer service is a huge battleground in the high tech sector. Fast moving technologies, huge numbers of customers and a continuous cycle of contract renewals means that customer service needs to be ‘on’ at all times. Live Engagement using ChatBOTS and live agents allows you to meet your customers online, provide immediate answers to questions, identify high value visitors to your website and increase visitor conversions.

You'll be in good company
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Bringing the Personal Touch to Online Customer Service

The march towards self-serve channels and automating customer service means that organizations rarely get to meet their own customers. Yet the vast majority of customers would still prefer to deal with human beings to solve issues. You can change all that, with Live Engagement. Meeting your customers online—now that’s a real differentiator.

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Your customers will love a live engagement experience

“Best advice and service I have had. Brilliant experience and really headful advisor.”

5- Customer Service. Thank you.”

“Amazed at this level of support on a Sunday evening! It really raises the service bar.”

“One of the best customer care services I have ever experienced.”

70% less time spent on video chat calls compared to text chat
90+ average NPS scores typically with video chat
89% first call resolution
5x increased engagement success compared to text chat
Vee24 helps High Tech companies to
Diagnose technical problems using 2 way video technology
Analytics and Reporting
Deliver outstanding customer service scores
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Resolve calls faster
Co-browse web pages with the customers
Increase customer engagement volume
Improve first call resolution
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Offer out of hours support
Create a real service differentiator for your customers

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