Financial institutions are being confronted with customers focusing on ease of use and access first, causing the traditional branch-based model to become rapidly outdated. While the internet creates efficiency on both sides, a real concern for financial institutions is the loss of relationship with the customer. To win customer loyalty today and in the future, innovative financial institutions are using live engagement solutions to meet their customers’ online.
Our financial clients, on average, benefit from...
You'll be in good company
Read our case study to discover why KBC Bank decided on Vee24 for live engagement, and how KBC Live has been a positive experience for both customers and agents. Learn about KBC Bank’s goals and what the future holds for businesses using live engagement.
Enjoy this tour of Live Video Assistance to discover the features global organizations depend on to improve customer experience. Vee24 is the world leader in live engagement solutions and brings a unique blend of technical know-how, customer insight, and best practices to deliver the next chapter in customer engagement.
When you’re selling or supporting multiple products that cover different needs, or onboarding new customers, they will inevitably have questions, but will also want help navigating to the appropriate pages and completing the applicable forms.
Check out our webinar with KBC
“Thanks to video chat we can provide our clients with excellent personal advice without them having to leave the comfort of their house and within broader opening hours than we could deliver through face to face client contact in our retail branches.”
Bart De Saedele
Head of Department Regional Advice Centers, KBC Bank
“It’s very useful that you can see what the representative is doing, because in this way the conversation goes smoother and everything is very clear. The KBC Live system is top!”
KBC Live Customer
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“The Vee24 solution allows us to improve the availability of our subject matter experts and meet our growing customer needs. We’ll now be able to serve all 36 locations with our existing team without increasing headcount. Customers will no longer need to book and wait for an appointment at the branch. Customers benefit from the immediate availability of an expert, either via the branch kiosk or from any other location convenient for the customer. We pride ourselves on delivering excellent customer service and Vee24 will allow us to do this and meet the customer where they want to be met.”
COO, Veronica’s Insurance