With Live Engagement technology your customers can be served online much the same as if they were visiting a branch. From ChatBOTs offering intelligent responses to everyday banking questions, through to live assistants offering advice in real-time, Live Engagement is changing the face of online financial services. Extend your reach geographically without having to open expensive new branches and benefit from a cost-effective way to extend your opening hours. What are you waiting for?
Read the KBC Bank
“Thanks to video chat we can provide our clients with excellent personal advice without them having to leave the comfort of their house and within broader opening hours than we could deliver through face to face client contact in our retail branches.”
Bart De Saedeleir
Head of Department Regional Advice Centers, KBC Bank
- Improve mortgage sales performance – customers can access information direct from the online agent without the need to visit a branch
- Reduce sales cycle time – online forms, electronic signatures and the ability for customers to upload documents speeds up the process
- Offer out of hours support – extend the opening hours of your branches by offering Live Engagement through the evenings and weekends
- Resolve calls faster – First call resolution with Live Engagement is 83% higher and calls are answered faster than traditional phone calls
- Increase customer satisfaction scores – CSAT scores are 96% higher than traditional customer service channels
- Offer secure support – Vee24 offers the high levels of security that meet all financial services requirements
- Harness the power of ChatBOTS – utilizing intuitive ChatBOT technology enables you to provide 24 x 7 support and transfer support to live agents as appropriate
- Seamless omnichannel experience – easy CRM integration delivers the same customer experience across all customer devices
- Co-browsing benefits – agents can co-browse your website with the customer, helping them to navigate all public and authenticated sections of your site
- Secure form-filling – agents can offer secure on-line form filling with field masking, for customers struggling to manage this without support
- SDK integration – for all your mobile apps including account access, new account opening, loan applications, insurance claims, etc.