“People call it video chat but it feels more like an online concierge experience.”
Vee24 technology will delight your customers while directly impacting your key sales metrics. Our customers typically achieve 4 to 5x increase in online conversion with assisted sessions, and 25 to 35% increase in average order value. Plus, a fantastic personalized experience will keep customers coming back for more.
The Vee24 solution doesn’t just allow you to text chat with customers. We also help you co-browse, share, guide and present any type of content to the customer whether it's video, slides, pdf or web pages. You can also offer customers a helping hand through check-out and enrollment processes with co-form filling.
By enriching the customer experience with live voice, video chat, and co-browsing, we not only allow you delight your customers, we do it with proven impact on performance versus text-based solutions. Our customers experience 500 to 1,000% lift on conversion with assisted sessions and significant increases in average order value by delivering an exceptional online experience.
Delivering great customer service is a must, but how do you achieve that on the web? The solution is to offer the same personalized service that you offer in-store. Not being able to answer questions quickly results in billions of dollars in lost sales every day. Our clients’ post-engagement surveys show that with video chat they continually achieve higher customer satisfaction ratings than with text chat.
We explained that video chat delivers higher sales conversion rates than text chat, but what you should also know is that our customers see significantly higher average order value. With video chat, the average order value is typically 35% higher than text chat.
High value and complex products are harder to convert online. The psycho-social impact of face-to-face interaction, along with the assisted shopping tools in the video chat suite, allow your agents to establish trust and rapport with the customer, while guiding them through their shopping session and closing the sale.
With higher conversion rates, greater lift in average order value, and the outstanding customer satisfaction ratings that drive lifetime value, video chat delivers your strongest return on investment.
Just one line of code along with a comprehensive training and support program. We'll have you up and running in no time!
We are committed to your success and our team will work with you to train your agents, employ best practices, and configure the rules engine to identify the right customers to invite to a session. And it doesn't end there. We will continue to work with you to evaluate reports and deploy a test and learn strategy to further optimize performance and results.