Why Vee24?

Vee24 unifies the full breadth of live engagement capabilities—text chat, voice chat, video chat, co-browsing & screen sharing—into a single platform experience, while providing support across desktop, tablet, and mobile devices.

Vee24
People call it video chat but it feels more like an online concierge experience.
- Audi Customer

The World’s Leading Live Assistance Solution

Vee24 technology will delight your customers while directly impacting your key sales metrics. Our customers typically achieve 4 to 5x increase in online conversion with assisted sessions, and 25 to 35% increase in average order value. Plus, a fantastic personalized experience will keep customers coming back for more.

We're not just about Chat

The Vee24 platform doesn’t just allow you to text or video chat with customers. We also help you co-browse, share, guide and present any type of content to the customer whether it's video, slides, pdf or web pages. You can also offer customers a helping hand through check-out and enrollment processes with co-form filling.

"Providing live help via Vee24 enables us to bring the face-to-face, in-store service experience to our online customers."

Karen Stevely, Customer Service Manager, Schuh

All of our products sit on a unified platform

Harness the power of voice, video chat, text chat and co-browsing from one multi-channel solution.

Communications concept
  • Gauge High

    Scalable and Flexible Services

    Got lots of customers with plenty to say? Our global servers support high data volumes, so you always have room to talk.

  • Mobile (Wherever and Whenever Icon)

    Mobile Engagement

    Extend live assistance to mobile devices, via a browser or built into your app, and offer customers help whenever they need it. 

  • People

    Omni-Channel Solution

    Our unified operator interface allows you to provide the same outstanding service to all customers across all channels.

Easy to Implement

Just one line of code along with a comprehensive training and support program. We'll have you up and running in no time!

Clientsuccess
James, Client Success Manager
Code

Just one line of code

Our PowerUp implementation program will get you up and running both smoothly and professionally.  Simply adding our JavaScript tag to your website will allow you to leverage our cloud-based solutions to deliver live help to your customers in next to no time.

People

We’re with you all the way

We are committed to your success and our team will work with you to train your agents, employ best practices, and configure the rules engine to identify the right customers to invite to a session. And it doesn't end there. We will continue to work with you to evaluate reports and deploy a test and learn strategy to further optimize performance and results.

Don't take it from us. See how our customers are using the Vee24 platform to deliver a world class customer experience.

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