With one click, your customers can be text chatting with an agent while co-browsing the site for true interactive sales and support. VeeChat agents can provide hands-on help through chat, and push content that helps customers find exactly what they are looking for.
Our live engagement platform lets you provide continuity of experience and branding across all methods of customer communication. You can offer customers a consistent experience through PC, smartphone or tablet. Vee24 technology recognizes the customer’s device and screen resolution, and delivers an optimized and scaled chat window for peak performance.
There’s no one size fits all solution for customer engagement. Our clients' customers want options, for both device and type of communication. Our enterprise platform allows both agents and customers to move sessions seamlessly from text chat to video chat and vice versa.
Multiple simultaneous chats and transfer between operators
Mobile optimized for phone or device based interactions
Canned chats and quick link playlists to send content quickly
Comprehensive reporting, analytics and built in CRM
Text and co-browsing live assistance
Frictionless experience, no customer downloads
Multi language software and customer culture detection
No pop-ups, always on the same page as the customer
Proactive and reactive engagement rules
Brand and customize the live help offering
24/7 support and access to extensive knowledge base
“Live Help has provided us with a new route to engage with customers, deliver additional high quality leads for our Dealer network, and support our overall contact strategy.”