Our cloud-based solution lets you connect directly with your customers over the web using voice, video chat, text chat, and co-browsing, to make their web shopping experience as personalized and simple as shopping in store. The result is not only happier customers, but also a direct impact on ecommerce performance through improved conversion and higher average order values.
With VeeStudio it’s easy to provide a full featured live help solution to your customers. Our Media Tower simply plugs into the agents desktop via USB and ensures that you are delivering a studio quality experience with a built-in HD camera, key lighting, a broadcast monitor, and an on-air light. With co-browsing, your agents can shop the site with your customers all the way through check-out to help with issues that may result in cart abandonment. With VeeStudio, our clients are achieving conversion rates that are 4-5x their average and increases in average order values of 25-35%.
The VeeStudio SDK enables the integration of live voice, video chat and co-browsing capabilities into any iOS or Android application. By expanding the VeeStudio platform capabilities to mobile applications, Vee24 allows brands to create their own version of the Amazon Mayday button. Brands can leverage Vee24’s cloud infrastructure through a set of open APIs to enable live, full-featured, customizable video/audio assistance.
Set rules on how and when a customer is invited to engage, and target customers who may need the most help.
Build trust and rapport in both you and your products - offer that real in store experience, wherever your customers are.
Share the web page with a customer and assist them when completing forms or in checkout and reduce abandonment rates.
Mobile optimized for both browser and in-app interactions
Media Tower with HD camera for quality broadcast
Share videos, PDFs, and presentations with customers
Dedicated reporting and analytics with integrated CRM
Video, voice, text and co-browsing live assistance
Seamless web based experience, no customer download
Desktop sharing, help customers fill in complex forms
Multi language support and automatic culture detection
Proactive and reactive engagement rules
Customizable website communications interface
Round the clock support packages as standard
“Live Video Chat has proven to deliver incremental sales for DFS and it is a key sales channel for us moving forward.”