With a centralized team of experts, you can offer the highest level of service to your store customers, without staff having to physically be there. Real-time expertize provides efficient resource utilization for specialty staff roles, and ensures your customers receive the best service you can deliver.
Stores aren’t always the best environment for dealing with issues. VeeKiosk allows customers to speak with an expert from your support team, while looking together at product issues, billing and forms, or financing options. With VeeKiosk, store staff can concentrate on core sales, while upsells, financing, technical support and other inquiries can get instant, personal service at the kiosk via video engagement.
VeeKiosk provides a great opportunity to delight your customers with fast, friendly, and informed service. The ability to provide specialized expertise across all of your stores, regardless of size and location, results in happy and loyal customers.
Direct customers to your full product line when they can't find what they are looking for in the store.
Offer support and service via a kiosk to utilize your service, support and sales staff effectively.
Put customers immediately in touch with a specialist to create outstanding service and loyal customers.
Free up sales staff by using remote experts
Media Tower with HD camera for quality broadcast
Canned chats and quick link playlists to display content quickly
Dedicated reporting and analytics with intgrated CRM
Video, voice and co-browsing live assistance
Provide official, expert advice from a centralized location
Desktop sharing, show customers videos, PDF’s and presentations
Assist customers through checkout and help fill in forms
Scalable, fully hosted and secure platform
Customizable website communications interface
24/7 support and access to extensive knowledge base
“We can help customers problem solve quickly which shows the customer we are doing our best, they are wowed by it.”