With one click, your customers can be text chatting with an agent while co-browsing the site for true interactive sales and support. With our VeeChat platform, agents can provide hands-on help through chat, and push content that helps customers find exactly what they are looking for.
VeeChat lets you provide continuity of experience and branding across all methods of customer communication. Now you can offer customers a consistent experience through PC, smartphone or tablet. Vee24 technology recognizes the customer’s device and screen resolution, and delivers an optimized and scaled chat window for peak performance.
There’s no one size fits all solution for customer engagement. Our clients' customers want options, for both device and type of communication. Our VeeChat solution can be integrated with VeeStudio to allow both agents and customers to move sessions seamlessly from text chat to video chat and vice versa.
Use business rules to target the right customers, those who are most likely to have a question or most likely to convert.
Answer customers' questions with immediate text chat, ensure they are satisfied and reduce abandonment.
Offer customers a helping hand as they browse, guide them to pages to ensure they find what they are looking for.
Multiple simultaneous chats and transfer between operators
Mobile optimized for phone or device based interactions
Canned chats and quick link playlists to send content quickly
Comprehensive reporting, analytics and built in CRM
Text and co-browsing live assistance
Frictionless experience, no customer downloads
Multi language software and customer culture detection
No pop-ups, always on the same page as the customer
Proactive and reactive engagement rules
Brand and customize the live help offering
24/7 support and access to extensive knowledge base
“Live Help has provided us with a new route to engage with customers, deliver additional high quality leads for our Dealer network, and support our overall contact strategy.”