Live Video Assistance Leader Shows Continued Mobile Innovation with New
Functionality Not Available Anywhere Else
Cambridge, Mass. – November 19, 2014 – Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Mattress Firm and Schuh, today announced that it is the first vendor to offer live voice and video delivered into iOS browsers. Now, consumer-facing brands can offer complete live video assistance through mobile devices to further enhance their customer experience across all of their channels.
Today, iOS does not support predominant video carriers like WebRTC and Flash, making live voice and video impossible, unless consumers install a separate app, such as Skype or FaceTime. To address this, Vee24 developed its own proprietary video carrier that delivers live voice and video into any mobile browser.
“We wanted to make live voice and video assistance a reality on the mobile web and to offer the best end-user experience possible on mobile devices,” said James Keller, CEO, Vee24. “We are excited to be the first to offer this critical functionality to consumer-facing brands and their customers, and to affirm our commitment as a mobile innovator.”
This enhancement enables consumers to have the same high-quality, person-to-person customer experience on the mobile browser as they would through a desktop browser, via an in-store kiosk, or through a face-to-face in-store experience. Brands are able to offer the same experience, regardless of how the customer is connecting. Without needing additional training or tools, agents have the same seamless ability to guide the customer around the brand’s website to help them find products or complete a purchase.
“Vee24 consistently delivers the most advanced live video assistance capabilities and this powerful new functionality is no exception,” said Dan Dietz, Director of eCommerce, Mattress Firm. “We look forward to expanding onto mobile to create an omni-channel live video help experience that gives our customers even more ways to engage with us.”
This functionality further strengthens Vee24’s advanced mobile capabilities within the VeeStudio multichannel product suite. Vee24 also offers the VeeStudio SDK to enable companies to engage with customers via their mobile applications and create their own version of the Amazon Mayday button. The SDK enables the integration of live voice, video and co-browsing capabilities into any iOS or Android application. To learn more, visit /en/products/veestudio/.
Vee24 is the live video assistance solution trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Fox Sports, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Regus, Schuh and Vodafone. The company is headquartered in Boston, Mass., with European operations in Manchester, England.