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Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths

Aurum Holdings is using video chat to provide online concierge service for customers shopping for luxury items with Goldsmiths, Watches of Switzerland, and launching soon with Mappin and Webb. This personal service, available from 8am to 10pm, 7 days a week, covers the full product range at Watches of Switzerland, and selected high value items at Goldsmiths, including engagement rings and luxury watches.

November 2, 2017

VEE24 PLATFORM RELEASE: CHATBOTS, INTELLIGENT-ROUTING, KPIs & ANALYTICS

Version 10 platform also allows agents to dynamically switch modes of communication within a session to further optimize the live engagement experience. The agent interface facilitates a professional and prosperous experience by keeping important information and capabilities at the agent’s fingertips, including workflows, scripts, checklists, tasks, and even access to SMS, email and CRM systems. The platform provides robust analytics and reporting across various KPIs including operational activities, configurable business metrics and customer satisfaction ratings.

April 27, 2017

VEE24 APPOINTS PRIYA IYER AS CHAIRMAN AND CEO

PICKS UP $8.5 MILLION SERIES B LED BY ASCENT VENTURE PARTNER BOSTON, MA, May 4 2016 -- Vee24, the live video assistance solution trusted by some of the world’s leading consumer-facing brands, announced today that Priya Iyer has joined the company as Chairman and Chief Executive Officer. Iyer, most recently Co-Founder, Chairman and CEO of Anaqua, a global SaaS solutions provider for Intellectual Asset Management, will be responsible for accelerating growth at Vee24.

May 4, 2016

Gemporia selects Vee24 live video chat solution to offer online customers a more personalised service

9th March 2016 - Live video assistance provider Vee24 today announced that UK jeweller Gemporia is now using Vee24 to offer live video assistance to customers shopping on the Gemporia website. Online shoppers can now interact with the Gemporia customer service team using live video enabling the customer to see the consultant on the screen, ask questions, seek advice and co-browse the website for specific products. The live video chat service is available 24/7 and supports customers in both the UK and the US markets.

March 9, 2016

Goldsmiths selects Vee24’s live video chat solution to offer online customers a superior shopping experience

18 Feb, 2016 - Live video assistance provider Vee24 today announced that Goldsmiths, UK’s largest quality jeweller, is now using Vee24 to offer live video assistance to consumers shopping for high value items on the Goldsmiths website. Online shoppers can now interact with the Goldsmiths customer service team using live video enabling the customer to see the consultant on the screen, ask questions and browse the website alongside the consultant.

February 18, 2016
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