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Sytner Group offers Vee24’s Live Chat to Mercedes-Benz smart customers

Live customer engagement company, Vee24, has announced that prestige car retailer Sytner Group is now offering live chat to its Mercedes-Benz smart (MBS) customers online. This personal service extends the opening hours of the dealership from 8am to 10pm on weekdays, 9am to 6pm at the weekend, with customer service teams working online to assist customers with queries and test drive bookings.

April 18, 2018

Halliwell Jones offers late night customer service to online customers, with Vee24 Live Engagement platform

BMW and MINI franchise operator Halliwell Jones is extending a relationship with Live Customer Engagement company Vee24 to offer its online concierge service to customers during the evenings. Halliwell Jones currently offers online customer service during dealership opening hours and the new service will ensure that online customers can be assisted at times to suit them rather than only during regular opening hours. Starting January 2018, customers will have the opportunity to talk to an online customer service agent until 10pm every day.

March 6, 2018
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