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Vee24 begins 2014 as emerging leader in online live help solutions

Vee24, a provider of next-generation live help solutions to leading brands including Audi, DFS, L’Oreal, Jaguar Land Rover, Schuh and Vodafone, announced today that it finished 2013 with exceptional results and more than 50 customers, positioning Vee24 for a breakout year in 2014. Since August, powerhouse brands such as Sky TV, Road Runner Sports and Fox Sports have been added to the roster of companies choosing to partner with Vee24. The company’s momentum coincides with market events such as the introduction of the Amazon Mayday button and Google Helpouts, which have highlighted the role of live video engagement as a key enabler of ecommerce growth.

Vee24 is the leading company providing a unified voice, video, text and co-browsing platform, allowing brands to translate in-store shopping experiences to the web, creating opportunities to increase sales, improve cart abandonment and engage customers with the brand in valuable new ways. While delivering these powerful tools to new customers, Vee24 also reports that existing customers have expanded their relationships significantly. For example, Jaguar Land Rover is implementing Vee24’s solution in Dubai, India, Italy and Russia following successful pilots in Germany and the UK. In addition, PSA Finance, the finance arm of Peugeot/Citroen, is using Vee24’s platform to sell auto lease financing via kiosks in its dealerships.

“Using Vee24’s assisted selling tools, our brick-and-click retail customers are achieving results that approach their in-store metrics: conversion rates of 10 to 30 percent, 25 percent-plus increases in average order value and record customer satisfaction scores, all with very quick ROI,” notes Vee24 CEO James Keller. “We’re thrilled to have finished 2013 in such a strong position, and we look forward to building on that success in the coming year.”

These results follow on the heels of other significant milestones throughout 2013, including closing $5.5 million in Series A financing, the relocation of its global headquarters to the U.S., and the appointment of James Keller as CEO.