Easter’s one of the busiest times of year for many retailers, with attractive promotions on home goods, garden equipment and traditional Easter products. Warm weather and a holiday weekend are a perfect combination for shoppers. But a poor weather forecast can make or break Easter sales in store.
Many retailers are using Vee24 to replicate the personal in-store experience on their websites, and offering live online video assistance to website shoppers. And it’s weather-proof. Unlike text chat, where an operator might be managing multiple conversations with customers, online video assistance brings a live assistant to your screen, to help you choose products, browse the website with you, answer any questions and assist you with your payment.
Sofa retailer, DFS, has been offering live online video assistance for 4years. “Easter’s a key time for sofa sales, and good weather is important for bringing shoppers into our stores. Online video assistance means that, whatever the weather we might be experiencing in the UK this Easter, our customers don’t have to leave the house to browse our range, seek expert advice and experience excellent customer service from DFS. Our live video assistance will be available throughout the Easter weekend.”
To see DFS Live assistance in action, take a look at the DFS Live Chat video.