Land Rover is now offering a new and exciting service that allows sales consultants to assist website visitors directly, when and where they need help, though a live video engagement.
Customers can speak with and see a live video feed of the Land Rover agent on their webpage, whilst still having the ability to continue browsing the website with the expert help and advice of the representative. If they choose to, customers can turn on their webcam and use their microphone to speak with the consultant, one on one, depicting an offline face to face experience.
Colin Green, Global Retail Operations Director at Jaguar Land Rover said, “Vee24’s live video engagement platform gives us the ability to mirror the personalised experience customers receive in our Dealerships, on our website. We are extremely pleased with the results we have seen through this service, and we continue to see very high customer satisfaction scores.”
To see the technology in action visit www.landrover.de and click on the ‘live help’ tab on the right hand side of the page.