Amazons Mayday button is taking IT support and customer services to the next level. The button, available on Amazon’s Kindle Fire HDX and now also on the Fire Phone, allows users to obtain live video support from an Amazon representative in just one click. Similar to the live video assistance solution offered by Vee24, the Amazon Mayday button connects representatives and customers using voice, video, text and co browsing.
The Mayday button is more than just a customer service tool, and the face-to-face communication provided is for more companies than just Amazon. Online retailers can now create a live video assistance solution of their own that brings the personal touch of the sales associate from the store to any computer or mobile device.
With your own Mayday Button you can:
- Engage with customers on any device through integrated voice, video, text and co-browsing.
- Bring the personal touch of the in-store sales associate to your online channels.
- Convert more browsers into buyers by proving a better customer experience.
- Increase satisfaction and loyalty through this high-touch personalized service.
For more information on how to create your own Amazon Mayday button, view Vee24’s new Spotlight Article, If the Mayday Button Works for Amazon, Why Not for You?