See how DFS uses live video, voice and co-browsing solutions from Vee24 to deliver live personal assistance to their web shoppers in this Inside View article from Contact Center Pipeline Magazine.
DFS has been selling high-quality, handcrafted sofas for 45 years and are committed to providing exceptional service to their customers. To create a compelling shopping experience on their website, DFS added live video help, elevating the sales engagement from simply convenient to personal, helpful and interactive.
Since implementing the live video assistance two and a half years ago, DFS has thrilled customers, resulting in Net Promoter Scores higher than any other channel, even face to face in the retail showroom.
Check out the latest success story to see how DFS uses live video, voice and co-browsing solutions to deliver live personal assistance to their web shoppers.