Retail

Global retailers are using video chat technology to change the face of online customer engagement and service. Your customers are shopping online. So why not be there to help them in person?

You'll be in good company

  • Sky
  • Bravissimo
  • Dfs
  • Samsungbw
  • Schuh
  • Wickes
  • Bathstore Logo 256
  • Vodafone
We're achieving conversion rates that equate to those of our bricks and mortar locations

Sean McKee, Head of Ecommerce, Schuh

Best advice and service I have had, brilliant experience and really helpful advisor

Schuh Customer

We’ve seen fantastic results from the day we went live with the service – our customers love it and it’s become a great service differentiator for bathstore.

Clare Bayliss, CMO, bathstore

wow, what a good experience. Very helpful and more likely to purchase as a result of this experience

bathstore Customer

  • 35%+

    average increase in order value with live Video Chat.

  • 90+ Average

    NPS scores typically with Video Chat.

  • 5x

    higher conversions for Video Chat against self serve customers.

  • 70%

    of retailers who enquire about our Video Chat solution go to install our systems and become a Vee24 advocate.

Vee24 helps retailers to

  • Increase average order value

    Average order values increase by an average 35% following a video chat call

  • Provide an out-of-hours service

    Ensure that you’re there online to meet customers in the evening and outside your standard opening hours

  • Improve conversions

    Retailers are seeing conversions as high as store conversions following video chat calls

  • Show products close-up

    Close-up video technology allows products to be held to the camera

Let’s start

Give us a call today to book a short demo or to hear more about Vee24’s live help solutions for retail organizations. Call us at +44 (0)1625 668500 (UK team ) or +1-617-356-8280 (US team) or contact your regional office.

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