Vee24 is the world leader in live engagement solutions and brings a unique blend of technical know-how, customer insight, and best practices to deliver the next chapter in customer engagement.
With offices in the United States and Europe, Vee24 unifies the full breadth of live engagement capabilities — text chat, voice chat, video chat, co-browsing & screen sharing — into a single platform experience, with support across desktop, tablet, and mobile devices. We provide live help solutions to some of the world’s best known brands and have helped clients provide a superior customer experience -- impacting online sales conversion, average order value, and customer loyalty.
Today, organizations spend billions of dollars driving traffic to their websites and stores, yet are too often leaving customer needs unmet. In the case of ecommerce, conversion rates average 2-3% in many categories. With our live help solution, our clients are converting 10 – 30% of assisted sessions, with 25-35% increases in average order value.