Vee24 is the world leader in live video chat solutions and brings a unique blend of technical know-how, customer insight, and best practices to deliver the next chapter in customer engagement.
With offices in the United States and Europe, Vee24 provides a simple and seamless way for brands to connect with their customers over the web, on mobile devices, and in stores using voice, video chat, text chat, and co-browsing. We provide live help solutions to some of the world’s best known brands and have helped clients provide a superior customer experience -- impacting online sales conversion, average order value, and customer loyalty.
Today, organizations spend billions of dollars driving traffic to their websites and stores, yet are too often leaving customer needs unmet. In the case of ecommerce, conversion rates average 2-3% in many categories. With our live help solution, our clients are converting 10 – 30% of assisted sessions, with 25-35% increases in average order value.