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Customer Case Study

Schuh Uses Live Video Help to Bring in-Store Conversion Rates to Its Ecommerce Channel [Case Study]

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Schuh, a leading footwear provider in the UK, has always differentiated itself by offering a high level of personalized customer service. Its business philosophy “to provide individual high fashion footwear, sold in a unique and exciting retail environment” extends to all areas of the business from physical stores, and ever more importantly, to its website and mobile presence.

So, when Schuh set out to extend its personalized in-store experience to customers shopping online, it turned to Vee24.

Schuh video call agent showing shoe to customer

Since implementing Vee24’s live text, voice, video chat and cobrowsing technologies, Schuh’s key ecommerce metrics have been exceptional:

  • 85 average live help NPS rating
  • 4x more customers convert in a live help session
  • 10% increase in AOV for assisted sessions

And, live video assistance helps achieve the same conversion rates online that Schuh achieves in its physical stores.

Fill out the form to read more about how Schuh is implementing its online customer engagement strategy to drive results!

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