Sytner Provides Excellence in Customer Service With Vee24 Video Chat [Case Study]
In its 140 state-of-the-art dealerships across the UK, Sytner Group, UK-based subsidiary of the Penske Automotive Group represents the world’s most prestigious car manufacturers. The company’s ethos is to deliver a consistent and personal customer experience across all points of contact with a customer.
As more and more car buyers moved to extensive research online, Sytner decided it needed to meet these customers on its website and offer the same level of service they would receive in the dealership.
So, Sytner turned to Vee24’s video chat technology to bring its car showroom to its customers anywhere, anytime. Since implementing Vee24 live assistance, customer feedback has been overwhelmingly positive with strong business results.
- 35% conversion from video chat call to test drive
- 85 average NPS rating typical achieved with video chat
And, 44% of all online sales come between 6 pm and 10 pm.
“Amazed at this level of support on a Sunday evening. It really raises the service bar.”
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