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Today’s car buyer expects to be able to find information and communicate with the dealership almost entirely online and at any time of the day or night. If your dealership has not yet implemented a Live Engagement solution with a live chat function on your website, it’s high time it did.

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You'll be in good company
audi Automotive Live Chat text Video Audio customer support retail live chat
Vertu Automotive Live Chat text Video Audio customer support
infiniti Automotive Live Chat text Video Audio customer support
Jaguar Automotive Live Chat text Video Audio customer support
Land-Rover Automotive Live Chat text Video Audio customer support
retail lexus Automotive Live Chat text Video Audio customer support
Automotive Live Chat text Video Audio customer support
Delivering a Showroom Experience, Online

Leading auto retailers are using Live Engagement with video chat to meet customers online and increase test drive bookings. What are you waiting for?

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Sytner Automotive Live Chat text Video
Shopping for a car using video chat at Sytner.
LEXUS Automotive Live Chat text Video
Customer service via Live Video Chat at Lexus.

“We had to find a way of meeting potential customers on the Sytner website and early in their research. Sytner Live allows us to do just that.”

Natalie Parkes – Sales Development Manager JLR, Sytner Group

“Wow what a great experience. Very helpful and more likely to purchase as a result of this experience.”

Car dealer customer

“Vee24’s live video engagement platform gives us the ability to mirror the personalised experience customers receive in our Dealerships, on our website. We are extremely pleased with the results we have seen through this service.”

Colin Green, Global Retail Operations Director, Jaguar Land Rover

“Amazed at this level of support on a Sunday evening! It really raises the service bar.”

Car dealer customer

0%
conversion
from video chat call to test drive.
90plus-average Automotive Live Chat
NPS scores typically with video chat.
6x-piechart Automotive Live Chat
Higher conversions for video chat against self serve customers.
after hours Automotive Live Chat
0%
of all online sales enquiries come between 6pm and 10pm.
Vee24 helps manufacturers and car dealerships to
Increase sales

On average, 35% of all video chat calls result in a test drive booking

Provide an out-of-hours service

Ensure that you’re there online to meet customers in the evening and outside your standard opening hours

Pre-qualify customers

Online agents can gather lifestyle and car preference details to pass on to the dealership

Automotive Live Chat cobrowsing
Help customers customize a vehicle online

Our innovative co-browsing feature allows you to browse the site on behalf of the customer, guiding them through different options

Create a differentiated Customer Experience

See cars close up – use a mobile camera to walk the customer round the dealership and see the cars close up

Harness the power of the ChatBOT – offer intelligent ChatBOT support for routine customer enquiries, leaving agents free to offer a more consultative service

Seamless form filling – co-browsing options allow the agent to fill forms in alongside the customer.

Mobile camera showing Automotive Live Chat

Turn your website into a digital showroom
Mobile agent-side cameras allow walk-around demonstrations in the showroom, and an immersive digital experience for your customers no matter where they are.

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