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Today’s car buyer looks online first with over 95% of vehicle buyers using the web as their primary research and education source. Approximately fifty percent of buyers visited only 1 dealership after doing their research before buying.  Meaning the relationship was forged online before they went into the dealership.  The web has become the best place to drive awareness and leads by engaging with your customers.  Only Vee24 has the ability to drive leads, engage your customers and execute seamless customer sales and service across multiple communication channels. 

You want to bring the concierge, in-dealership experience, online and provide a “wow” factor for your shoppers.  Vee24 has delivered this for OEMs and auto dealerships in North America and Europe for over 8 years.  Our combination of technology and industry expertise makes Vee24 a must have for the car buying experience today and for the future.  

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0%
conversion
from video chat call to test drive.
90plus-average Live Chat for automotive live chat for financial services
90plus-average Live Chat for automotive
NPS scores typically with video chat.
6x-piechart Automotive Live Chat
Higher conversions for video chat against self serve customers.
after hours Live Chat for Automotive
0%
of all online sales enquiries come between 6pm and 10pm.

Drive Leads

Amplify all aspects of digital marketing to drive leads to your site.  Embed Vee24 in your social posting, digital advertising, email marketing, and content marketing to seamlessly engage your customers.  Our innovative intelligent chatbot, live chat and co-browsing feature allows you to browse the site on behalf of the customer, guiding them through their experience.  Ensure you are immediately building relationships and turning them from lookers to qualified sales opportunities by scheduling their visit.

Mobile camera showing Live Chat for automotive cobrowse
Mobile camera showing Live Chat for automotive

Energize Sales

Vee24 empowers you to bring that in dealership 1:1 experience online.  With our live chat, VeeWebinar and live video capabilities, you can easily show customers current inventory at your dealership.  Your sales team can easily utilize mobile sales/agent-side cameras for walk-around demonstrations in the showroom and create an immersive digital experience for your customers no matter where they live.  Provide the commentary and details of any products, financing and vehicles you are selling to ensure you are building that relationship and driving them to your dealership. 

Expand Great Customer Service

Our deep understanding of dealer and OEM customer service will provide you the ability to better manage and engage with your customers.  Harness the power of the ChatBOTs – offer intelligent ChatBOTs support for routine customer inquiries, leaving agents free to offer a more consultative service, self-schedule meetings or service calls or more hands-on efforts needed for customers driving you CSAT scores up.   

You'll be in good company

Vertu Motors plc
Hyundai
Jaguar Land Rover
Lexus

Learn more about our automotive solutions

lexus live video chat

The Lexus Live Service team offers personal online automotive assistance via real-time video chat to customers looking to book test drives and configure cars online. It’s a personal service, like what you’d receive in a showroom.

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sytner auto dealer chat live video

Delivering excellent customer service was important to Sytner, who wanted to ensure their high service levels in the dealership would be offered via the online chat.

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Come to our webinar to learn about live chat for automotive dealers

We know that customers’ shopping trends have changed dramatically in the last ten years and where we used to see a sales executive welcoming people in dealerships…

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“We had to find a way of meeting potential customers on the Sytner website and early in their research. Sytner Live allows us to do just that.”

Natalie Parkes – Sales Development Manager JLR, Sytner Group

“Wow what a great experience. Very helpful and more likely to purchase as a result of this experience.”

Car dealer customer

Jaguar Land Rover

Want to check out our call center?

“Vee24’s live video engagement platform gives us the ability to mirror the personalised experience customers receive in our Dealerships, on our website. We are extremely pleased with the results we have seen through this service.”

Colin Green, Global Retail Operations Director, Jaguar Land Rover

“Amazed at this level of support on a Sunday evening! It really raises the service bar.”

Car dealer customer

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