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An Intelligent Guide to ChatBOTs: Taking a Team Approach

An Intelligent Guide to ChatBOTs: Taking a Team Approach

By 2022, some 70% of customer interactions will involve emerging technologies like chatBOTs. CIOs identified chatBOTs as the main AI-based applications used in their enterprises in Gartner’s 2019 Gartner CIO Survey. The research advisory firm
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financial services agent shaking hands with customer collaboration

Must-Have Digital Collaboration Tools for Financial Services Success

It used to be that when you walked into a bank, you were immediately greeted by a sincere and welcoming teller. They knew your name and asked how your day was going as they offered
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Going Digital Strengthens Patient-Provider Relationships in Healthcare

Going Digital Strengthens Patient-Provider Relationships in Healthcare

Our connections to other people are felt in every aspect of our lives. We are social beings, after all; we depend on strong relationships to help us thrive. This is especially true when it comes
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A New Definition of "Webinar" for Consumer Brands and Businesses

A New Definition of “Webinar” for Consumer Brands and Businesses

Merriam Webster defines a webinar as ‘a live online educational presentation during which participating viewers can submit questions and comments.’ Sounds kind of boring, right? Not so with live video!  Imagine a private, invitation-only online
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Is your car dealership ready for a V-shaped recovery?

Is your car dealership ready for a V-shaped recovery?

Is there still hope for a V-shaped recovery in the US and UK auto industry or are we past that recovery scenario? How strong will that recovery be? Will there be a second wave of
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What is video chat?

What is video chat?

Video chat is a face-to-face conversation between two or more people held over the Internet – it’s live, it’s visual, it’s a powerful tool that gives companies a way to interact remotely with customers. Video
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