
Social Distancing Amplifies your Customer Engagement Choices
- 1.BBC: Coming to a screen near you… The online adviser
- 2.Boston.com: British video chat startup Vee24 collects $5.5 million from Data Point Capital; will set up HQ in Boston
- 3.Internet Retailer: Customer service firm Vee24 raises $5.5 million
- 4.Venturefizz: Connect with web & mobile customers via live video, voice, text and co-browsing
- 5.Call Center Solution: Vee24 Democratizes the Amazon Mayday Button
- 6.Los Angeles Times: More companies adding video to personalize online customer service
- 7.Biz Report: Expert Advice – Use in-store techniques to sell online
- 8.1to1 Media: Can you see me now? How to Improve the Customer Experience with Video
- 9.The Next Best Thing in Online Banking: Live Video Chat
- 10.Digital Marketing Magazine: From Telephone to Smartphone: How Customer Service is Evolving
- 11.TMCnet: Vee24 Gives Mobile Browsers a New Voice, with Video
- 12.Unlocking Online Conversion
- 13.Direct Marketing News: The New Wave of Engagement Campaigns
- 14.Are you Prepared for the Live Video Revolution?
- 15.Flint Group Blog: Tips to do video well on social media
- 16.Vee24 Wins 2015 MITX Award – Best Tech Innovation in Shopping
- 17.Return Customer: What Millennials Expect from Online Customer Service
- 18.A Conversation with CEO Priya Iyer
- 19.5 Surprising Reasons Why You Need Video Chat
- 20.The Evolution of Live Customer Engagements
- 21.How to Proactively Use Live Customer Engagement for Lead Generation
- 22.MIT Sloan – AI CAN FORGE RICHER HUMAN-TO-HUMAN INTERACTIONS
- 23.Technical Challenges of a Fully Integrated Live Engagement Solution
- 24.3 Ways That Brands Can Leverage Live Engagement on Social Media
- 25.3 Steps to Improving Your Live Chat Customer Experience
- 26.Improving the Customer Experience with ChatBOTs
- 27.AI-Enabled Customer Experiences of the Future
- 28.Priya Iyer featured in Customer Service 2020 Report by Raconteur Media
- 29.Five Ways to Personalize Your Live Engagement Experience
- 30.Priya Iyer Awarded The SaaS Report’s Top Women Leaders in SaaS of 2018
- 31.Information Age Features Priya Iyer’s Nomination for Business Leader of the Year in the Women in IT Awards Series
- 32.Business Wire Featured Priya Iyer’s Award of Top Women Leaders in SaaS of 2018
- 33.The Live Engagement Checklist: Everything You Need to Know Before Going Live
- 34.Planning and Budgeting for a Live Chat Platform in 2019
- 35.Quick Tips: 20 Ways to Wow Customers with Video Assistance
- 36.The Future of Customer Experience is Here
- 37.Vee24 Published in UK Tech News – ‘AI-enabled customer experiences of the future’
- 38.Seminar by Priya Iyer at Call & Contact Centre Expo
- 39.Providing an Optimal Digital Customer Experience
- 40.Insights from Vee24’s Director of Marketing – A Quick and Easy Plan for Lead Generation
- 41.The ChatBOT Competition: VIP Luncheon at STK Steakhouse Midtown
- 42.Business Computing World – The Live Engagement Checklist: Everything You Need to Know Before Going Live
- 43.Vee24 Featured in ITProPortal – The Live Engagement Checklist: Everything You Need to Know Before Going Live
- 44.Digitalist Magazine – Live Engagement Checklist for the Best Possible Online Experience
- 45.Meet Us at IRCE @RetailX June 25-27
- 46.The Difference Between Customer Experience & Service
- 47.Behind The Scenes, These Bots Deliver Better Customer Service
- 48.How I Spent My Summer Internship – Learning That I Expect an Excellent Customer Experience
- 49.ChatBOTs & Live Chat in Tandem – A Perfect World
- 50.5 Ways to Drive Conversations into Conversions
- 51.Optimizing the Customer Journey with AI ChatBOTs
- 52.The Next Right Thing – Providing Excellent Customer Experience with Intelligent Live Engagement
- 53.Your Customer’s Perspective of Live Chat
- 54.Why You Need an AI ChatBOT
- 55.Why Co-Browsing is Your Key to Connecting with Customers
- 56.Meet The Family Of BOTS
- 57.Embracing AI-Powered BOTs: Identifying The Misconceptions And Pitfalls Of BOTs And Avoiding Them To Create An Ideal Customer Experience
- 58.5 Key Elements of Live-Engagement
- 59.How to Use Live Engagement to Give Your Dealership a Competitive Edge
- 60.How AI BOTs improve the Employee Experience
- 61.2020 Customer Facing ChatBOT Trends
- 62.The Future is Now: Why Your Customers are More Ready than You Think for Live Engagement
- 63.Is your Customer Service Team Prepared for the Possible Impact of Coronavirus?
- 64.Is the Auto-Dealership Dead?
- 65.Increase ROI with Digital Engagement
- 66.How to Keep your Employees Engaged while Working from Home
- 67.Do You Have the Infrastructure to Allow Your Agents to Work from Home?
- 68.Social Distancing Amplifies your Customer Engagement Choices
- 69.Tips for Identifying the Pitfalls and Misconceptions of Bots
- 70.The Future of Live Engagement is Here as Vee24 Launches V11 Intelligent Conversational Experience
- 71.Join Us for Webinar on our latest Release
- 72.Selling in the Age of Impatience
- 73.Behind the screen: How a customer sales agent uses video chat
- 74.Customer Engagements Must Be Multi-Experience Interactions
- 75.What is video chat?
- 76.Jordan’s Furniture Enhances Its Online Customer Experience for One-Stop Shopping
- 77.Prism Health Advocates Chooses Vee24 To Deliver a VIP-Level Client Experience
- 78.A New Definition of “Webinar” for Consumer Brands and Businesses
- 79.An Intelligent Guide to ChatBOTs: Taking a Team Approach
- 80.The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24 to Boost High-end Customer Sales and Service
- 81.D’Ieteren Automotive Chooses Vee24 to Connect with Customers Face-to-Face at Virtual 2021 Brussels Motor Show
- 82.Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience

Use the right platform for now and the future
Zoom conferencing has been in the news a lot recently. It is a tool for virtual meetings and has been great for team communications during the COVID-19 pandemic. Video conferencing tools such as Zoom, GoToMeeting, WebEx, etc. are purpose-built for internal team meetings and tele-conferencing. However, when used with consumers in B2C sales, marketing or customer service, they fall apart and have created embarrassing situations for many companies. Zoom and other video conferencing tools may have seemed like a quick fix, but they are not the right solution for B2C businesses in the times of closed stores, work from home and social distancing. For now and the long term future, consumer facing businesses require an Intelligent Conversational Experience platform, like Vee24.
Live engagement platforms like Vee24 were purpose built for digital business conversations and easily integrate with your CRM or other internal systems. They are secure and allow for new and unknown customers to engage in a chat, voice chat or video chat conversation with a sales or service rep on your team. Most conferencing solutions only work if you know who you are going to engage with and requires the customer to download a plug-in. That is a significant barrier to engage and will have a significant negative impact on customer experience. For consumer facing businesses like banking, retail, healthcare or automotive you may be engaging with a new prospect or a customer who may not want to identify themselves, at least for a start. Moreover, it is highly inefficient to send a meeting invitation for the thousands of quick, ad hoc questions customers may have for you. An intelligent experience platform like Vee24 does not require any downloads and ensures that you can engage at the customer’s convenience. All customer conversations are handled in a highly secure SOX compliant, PCI compliant, HIPPA compliant, or GDPR compliant fashion. For many industries, using a tool that is not certified for one of these regulations, is a complete “non starter”.
Multi-experience platforms, like Vee24, offer co-browsing and screen sharing with customers to digitally hold their hand through the buying or service journey. Agent side mobile cameras allow live sharing of the actual product before purchase. Additionally, most of the conferencing applications lack artificial intelligence (AI), a key to personalized customer experience. Conversational solutions like Vee24 have AI built into their platform. This is easily seen in our family of BOTs which allows you to launch proactive NudgeBOTs and ChatBOTs that create huge efficiencies and helps drive sales and superb customer support.
The other side to live engagement is your internal agent team. When a customer has a question you want to find the right agent with the right skills to engage with the customer. Vee24’s intelligent routing engine automatically routes each customer requests to a BOT or human agent, best suited to help the customer. We are built to be integrated into your website, physical stores or offices and call centers. Platforms like ours can easily integrate into your ecosystem including Salesforce, Zendesk, MS Dynamics, Order Tracking Systems, Core Financial and Banking systems, and so many others. Out of the box there are productivity tools for your agents such as canned chats, bookmarks, customer assets, knowledge repositories, workflows and checklists. All of these make it easy to get up and running fast. With robust team management solutions, supervisory dashboards, analytics and reporting we also enable KPIs and metrics for business success.
We have all done it – used the wrong tool for the job whether it was for baking, yardwork or digital engagement. In order to engage with customers online with chat, messaging, co-browsing, BOTs or video chat, you need a conversational experience platform. An industry leading solution like Vee24 can help you supercharge your sales, deliver excellent customer service and drive brand loyalty, through personalized digital engagements with your customers.
