- 1.BBC: Coming to a screen near you… The online adviser
- 2.Boston.com: British video chat startup Vee24 collects $5.5 million from Data Point Capital; will set up HQ in Boston
- 3.Internet Retailer: Customer service firm Vee24 raises $5.5 million
- 4.Venturefizz: Connect with web & mobile customers via live video, voice, text and co-browsing
- 5.Call Center Solution: Vee24 Democratizes the Amazon Mayday Button
- 6.Los Angeles Times: More companies adding video to personalize online customer service
- 7.Biz Report: Expert Advice – Use in-store techniques to sell online
- 8.1to1 Media: Can you see me now? How to Improve the Customer Experience with Video
- 9.The Next Best Thing in Online Banking: Live Video Chat
- 10.Digital Marketing Magazine: From Telephone to Smartphone: How Customer Service is Evolving
- 11.TMCnet: Vee24 Gives Mobile Browsers a New Voice, with Video
- 12.Unlocking Online Conversion
- 13.Direct Marketing News: The New Wave of Engagement Campaigns
- 14.Are you Prepared for the Live Video Revolution?
- 15.Flint Group Blog: Tips to do video well on social media
- 16.Vee24 Wins 2015 MITX Award – Best Tech Innovation in Shopping
- 17.Return Customer: What Millennials Expect from Online Customer Service
- 18.A Conversation with CEO Priya Iyer
- 19.5 Surprising Reasons Why You Need Video Chat
- 20.The Evolution of Live Customer Engagements
- 21.How to Proactively Use Live Customer Engagement for Lead Generation
- 22.MIT Sloan – AI CAN FORGE RICHER HUMAN-TO-HUMAN INTERACTIONS
- 23.Technical Challenges of a Fully Integrated Live Engagement Solution
- 24.3 Ways That Brands Can Leverage Live Engagement on Social Media
- 25.3 Steps to Improving Your Live Chat Customer Experience
- 26.Improving the Customer Experience with ChatBOTs
- 27.AI-Enabled Customer Experiences of the Future
- 28.Priya Iyer featured in Customer Service 2020 Report by Raconteur Media
- 29.Five Ways to Personalize Your Live Engagement Experience
- 30.Priya Iyer Awarded The SaaS Report’s Top Women Leaders in SaaS of 2018
- 31.Information Age Features Priya Iyer’s Nomination for Business Leader of the Year in the Women in IT Awards Series
- 32.Business Wire Featured Priya Iyer’s Award of Top Women Leaders in SaaS of 2018
- 33.The Live Engagement Checklist: Everything You Need to Know Before Going Live
- 34.Planning and Budgeting for a Live Chat Platform in 2019
- 35.Quick Tips: 20 Ways to Wow Customers with Video Assistance
- 36.Discover the Power of Live Video Assistance
- 37.The Future of Customer Experience is Here
- 38.Vee24 Published in UK Tech News – ‘AI-enabled customer experiences of the future’
- 39.ChatBOTs and AI: What are the business benefits and how do customers perceive them?
- 40.Seminar by Priya Iyer at Call & Contact Centre Expo
- 41.Providing an Optimal Digital Customer Experience
- 42.How to Use Live Chat Engagement for Lead Generation
- 43.Insights from Vee24’s Director of Marketing – A Quick and Easy Plan for Lead Generation
- 44.The ChatBOT Competition: VIP Luncheon at STK Steakhouse Midtown
- 45.Business Computing World – The Live Engagement Checklist: Everything You Need to Know Before Going Live
- 46.Vee24 Featured in ITProPortal – The Live Engagement Checklist: Everything You Need to Know Before Going Live
- 47.Digitalist Magazine – Live Engagement Checklist for the Best Possible Online Experience
- 48.Meet Us at IRCE @RetailX June 25-27
- 49.ChatBOTs & Live Chat in Tandem – A Perfect World
- 50.5 Ways to Drive Conversations into Conversions
- 51.Optimizing the Customer Journey with AI ChatBOTs
- 52.The Next Right Thing – Providing Excellent Customer Experience with Intelligent Live Engagement
- 53.Your Customer’s Perspective of Live Chat
- 54.Why You Need an AI ChatBOT
- 55.Why Co-Browsing is Your Key to Connecting with Customers
- 56.Meet The Family Of BOTS
- 57.Embracing AI-Powered BOTs: Identifying The Misconceptions And Pitfalls Of BOTs And Avoiding Them To Create An Ideal Customer Experience
- 58.5 Key Elements of Live-Engagement
- 59.How to Use Live Engagement to Give Your Dealership a Competitive Edge
- 60.How AI BOTs improve the Employee Experience
- 61.2020 Customer Facing ChatBOT Trends
- 62.The Future is Now: Why Your Customers are More Ready than You Think for Live Engagement
- 63.Is your Customer Service Team Prepared for the Possible Impact of Coronavirus?
- 64.Is the Auto-Dealership Dead?
- 65.Five Things Every Credit Union Should Consider When Using AI-Powered Bots & Live Engagement to Create the Ideal Member Experience
- 66.Increase ROI with Digital Engagement
- 67.How to Keep your Employees Engaged while Working from Home
The way customers interact with a business has changed drastically, whether they are online shopping or gathering information. Live chat, whether text, audio, or video pushed its way through, transforming the customer experience. Embracing and implementing live chat means that businesses can now interact with their customers 24/7.
Simple and Effective
Most customers start their journey on your website, and when they want to reach you, they typically have to disrupt their journey and leave your website, be it to send an email or make a phone call. With live chat, customers can connect with the business and speak to the specialists without making a trip, or having to make a phone call. Instead, your customers are able to directly interact with your agents with a simple click of a button on your website. Customer inquiries will be promptly addressed by the correct associate, so they get the effective answer they are looking for there and then. When in a store, the customer may not be seen straight away as the specialist within that area may be busy or not even on that day, meaning the customer would have to come back another day to be seen.
Engagements will begin with you in their own homes, which means that they are able to engage with your brand on their terms. By letting them engage with you on their terms, your brand becomes more accessible and convenient, allowing you to build a better relationship with your customers. Your customers can multitask when on live chat, allowing them to do other jobs within the household. The ‘Sit Back and Relax’ approach to shopping is very useful for customers who have a disability as some may struggle to leave the house. According to CDC data, 1-in-4 adults in the United States have some type of disability. Live Engagement provides a massive benefit allowing them to stay in their own comfort.
Whether your customers are local or all over the world, companies need to connect with people at all times. Regardless of location, holidays, or time zones, there needs to be a time where your customers can reach you. Whether your customers are in Japan, New Zealand, or even the Maldives they can connect with you and speak to the specialists regardless of where your specialists are. Customers can speak to a specialist at any time if the company that provides the live chat is 24/7. Being on the other side of the world will make no difference in connecting and getting the problem solved with the flexible hours, again a massive impact of help for the customer and not leaving them waiting around to be up a certain time of early hours in the morning. If your website has no national boundaries, why not provide sales and service support to truly make your business international? Vee24’s live chat even comes with auto-translation.
An Effective Use of Time
With customers using live chat to make contact with that company, they can speak to the ideal associate trained in that area to get their answer there and then. This satisfies the customer as it is personalized and timely – they are not getting passed back and forth to get the answer they need on their inquiry as emails can be a long process. Live chat can resolve issues in one session and build that relationship as the customer would within a high street store.