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Watches Of Switzerland Have Doubled Engagements With Happier Customers Using Video Chat

Watches of Switzerland Have Doubled Engagements with Happier Customers Using Video Chat

Post Series: Retail

Goldsmiths realized they needed to stand out in a competitive online world. With more customers spending time online, Goldsmiths determined they had to reach their customers where they were, while still maintaining their stellar in-store experience.

Using live-engagement the Watches of Switzerland Group was able to double their engagements, increase trackable ROI by 13x, and saw a 54% AOV increase on sales with live-engagement.

Learn how they did it:

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