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Leveraging AI Chatbots, As Part Of The Customer’s Online Journey

Leveraging AI Chatbots, as part of the customer’s online journey

Post Series: Finance

The commercialization of AI has already begun, but there are still misconceptions surrounding how chatbots work and how they should be integrated into pre-existing customer journeys.

In this article, Informa Head of Research, Suraya Randawa, teams up with our CEO Priya Iyer to categorizes the different type of chatbots that exist today – with real examples – and their roles, coupled with our recommendations on how to approach mapping their integration from the Vee24 AI-enabled platform.

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