
Mobile Shopping: The Biggest Ecommerce Trend Today
- 1.L’Oreal launches teledermatology using Vee24 video technology
- 2.L’Oreal launches teledermatology using Vee24 video technology
- 3.Isabella Oliver expand eStylist to reach more customers
- 4.DFS expand live video chat alongside new website launch
- 5.Schuh delivers over £1m in online sales through live video help
- 6.Boston Business Journal: Two e-commerce software startups to watch
- 7.The fabric of retail is changing’; Marketing Week Article
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- 10.Website Magazine: ECommerce in 2024: 3 Future-Proof Retailers
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- 12.eConsultancy: 10 Ways to Increase Customer Engagement in Ecommerce
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- 15.PSFK: Jewelry Company Incorporates Video Conferencing Technology into Customer Service
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- 17.FierceRetail: On the Hot Seat: BaubleBar’s SWAT team
- 18.Retail TouchPoints: 13 Retailers Win 2014 Customer Engagement Awards
- 19.Destination CRM: Use Personalization to Convert Online Sales
- 20.DFS Retailer provides shoppers with a positive personal video chat – Contact Center Pipeline
- 21.Retail TouchPoints: BaubleBar Implements Video Customer Engagement
- 22.Loyalty 360: Omnichannel Consumer Experience: Integrating the Best of Digital and In-Store
- 23.Street Fight Magazine: 5 Tools for Mobile Customer Service
- 24.Retail TouchPoints: Getting Back To Customer Service Basics In A Digitally Connected Era
- 25.ROI: Tips for Bringing the Web In-Store
- 26.Talking Retail: Bringing the in-store experience to online shopping
- 27.As Mobile Devices become the Shoppers Channel of Choice, New Technologies Emerge to Provide Superior Customer Experience
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- 32.bathstore selects Vee24 solution to offer Live Help – a live video assistance service for online customers
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- 36.Gemporia selects Vee24 live video chat solution to offer online customers a more personalised service
- 37.Gemporia selects Vee24 live video chat solution to offer online customers a more personalised service
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- 43.Markets Insider – Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
- 44.Watches of Switzerland (formerly Aurum Holdings) and Goldsmiths offers online video concierge service powered by Vee24
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- 47.Part II – 10 Ways Retailers Should Be Getting Ready for Holiday Shopping Season with Live Video Engagement
- 48.DigitalCommerce360 – Three ways online retailers can improve customer experience
- 49.Internet Retailing – GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of customer care?
- 50.Real World Insights with bathstore for Retail Live Engagement
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- 52.Retail Gazette Quotes Ceo of Vee24 in ‘The rise of automation: Should retailers be worried?’
- 53.Give Your Customers the Gift of Live Engagement This Christmas published in The Magazine for Customer Service Managers & Professionals
- 54.Baukjen eStylist Studio Video
- 55.How Amazon Raised the Bar for Customer Experience and You Can Too
- 56.How Live Video Assistance Brings In-store Experience and Results to your Ecommerce Channel
- 57.How to Keep Your Business Flourishing Past the Holiday Shopping Season with a Live Chat Platform
- 58.Flooringsupplies.co.uk steps up customer service with Vee24’s Live Engagement Platform
- 59.Mobile Shopping: The Biggest Ecommerce Trend Today
- 60.Vee24 Featured in Pro-Manchester’s Blog – Mobile Shopping: The Biggest Ecommerce Trend Today
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- 62.Watches of Switzerland Have Doubled Engagements with Happier Customers Using Video Chat
- 63.Embracing AI-Powered BOTs: Identifying The Misconceptions And Pitfalls Of BOTs And Avoiding Them To Create An Ideal Customer Experience
- 64.Why Retail Fascinated Me
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- 69.5 Steps to Replicate In-Store Customer Engagement Online
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- 71.10 Ideas for Acquiring Online Customers this Holiday Season
- 72.Jordan’s Furniture Enhances Its Online Customer Experience for One-Stop Shopping
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- 75.The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24 to Boost High-end Customer Sales and Service
- 76.Virtual Boutiques Create an Emotional Connection with Customers
- 77.Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience
- 78.Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement
Many ecommerce sites offer text chat support on their websites. The list of live engagement benefits for customers is lengthy, including faster resolution times and one-on-one personalized support in real-time. Customers prefer to use live chat over any other digital service channel because it is 100x faster. On the business facing side, we see an increase in conversions, reduced support costs and improved customer satisfaction rates.
Previously, live chat also gave businesses a competitive advantage. However, as more and more companies are beginning to digitally transform their sales and support, customers have started to expect live chat services – 30% of customers to be exact. The more important question is, are you offering live chat on mobile devices?
The “Mcommerce” Trend
62% of customers visit your website from their mobile device. If you think of your own browsing history, you realize that most of it was done from your smartphone. Personally, even while I’m at home and have access to a laptop, I still prefer to use my phone to browse online. By 2021, mobile ecommerce sales are expected to account for 34.5% of total ecommerce sales. If you offer live chat support on your website but it’s not accessible on mobile phones, you’ll start seeing the repercussions in your number of online sales.
Mobile shopping, or “mcommerce”, enhances the convenient experience of online shopping by allowing customers to buy products wherever, whenever, as long as they have a smartphone available. Similar to ecommerce, mobile shopping has advantages that are not available to in-store customers. Online customers can find a wider variety of products and sizes and can apply promo codes or discounts to their purchases. On average, companies using live chat on their sites and mobile apps see a 20% increase in conversions. With knowledge of how vital live chat support is to the success of your business and the satisfaction of your customers, we can conclude that it’s imperative to have an omnichannel live chat platform.
Meeting Your Customers Where They Are
Nabeena Mali, Head of Marketing at AppInstitute, says that “omni-channel is about being where your customers are, and making it possible for them to buy what they want.”As an omnichannel platform, we have seen the benefits of providing live chat support from all digital channels, and with zero download required for the customer. If the customer is shopping from their phone, whether that be on public transportation, or during their lunch break, and they have a question about a specific product, they don’t need to call into a support center and waste time being routed to the appropriate person. Instead, they can engage with a live agent with a simple click of a button, receive the information they are looking for instantaneously, and make the purchase all from their phone.
In the next few years, we will continue to see companies integrate live text support into their websites, but what will give your company the competitive advantage to stand out among other ecommerce sites is investing in an omnichannel platform like Vee24. More than a third of all ecommerce sales are expected to come in through mobile devices, which is why it is so crucial to provide the same level of customer support there that you would on your regular website.