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Schuh Uses Live Video Help To Bring In-store Conversion Rates To Its Ecommerce Channel

Schuh Uses Live Video Help to Bring In-store Conversion Rates to its Ecommerce Channel

Post Series: Retail

Leading UK footwear retailer Schuh has always differentiated itself by offering a high level of personalized customer service. Schuh’s business philosophy is “to provide individual high fashion footwear, sold in a unique and exciting retail environment”, and this philosophy extends to all areas of the business from physical stores through to its website.In 2011, with an already strong web and mobile presence, Schuh set out to extend its personalized in-store customer experience to customers shopping online with the Vee24 Live Engagement Platform. The plan was to allow Schuh customers to engage with an agent live over the Schuh website and to add live video assistance and co-browsing to the mix.

Read the case study to discover how live video assistance helped Schuh achieve incredible ecommerce metrics.

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