
How to Keep Your Business Flourishing Past the Holiday Shopping Season with a Live Chat Platform
- 1.L’Oreal launches teledermatology using Vee24 video technology
- 2.L’Oreal launches teledermatology using Vee24 video technology
- 3.Isabella Oliver expand eStylist to reach more customers
- 4.DFS expand live video chat alongside new website launch
- 5.Schuh delivers over £1m in online sales through live video help
- 6.Boston Business Journal: Two e-commerce software startups to watch
- 7.The fabric of retail is changing’; Marketing Week Article
- 8.‘The fabric of retail is changing’; Marketing Week Article
- 9.Destination CRM: Vee24 Launches for Mobile Apps
- 10.Website Magazine: ECommerce in 2024: 3 Future-Proof Retailers
- 11.Retail Online Interaction: Move Over, Siri: The New Breed of Mobile Holiday Helpers
- 12.eConsultancy: 10 Ways to Increase Customer Engagement in Ecommerce
- 13.5 ways to bring in-store best practices to your website
- 14.Retail TouchPoints: Mattress Firm Creates Sweet Dreams With Digital Assisted Selling
- 15.PSFK: Jewelry Company Incorporates Video Conferencing Technology into Customer Service
- 16.Upstart: BaubleBar’s SWAT team is killing it with video chat service
- 17.FierceRetail: On the Hot Seat: BaubleBar’s SWAT team
- 18.Retail TouchPoints: 13 Retailers Win 2014 Customer Engagement Awards
- 19.Destination CRM: Use Personalization to Convert Online Sales
- 20.DFS Retailer provides shoppers with a positive personal video chat – Contact Center Pipeline
- 21.Retail TouchPoints: BaubleBar Implements Video Customer Engagement
- 22.Loyalty 360: Omnichannel Consumer Experience: Integrating the Best of Digital and In-Store
- 23.Street Fight Magazine: 5 Tools for Mobile Customer Service
- 24.Retail TouchPoints: Getting Back To Customer Service Basics In A Digitally Connected Era
- 25.ROI: Tips for Bringing the Web In-Store
- 26.Talking Retail: Bringing the in-store experience to online shopping
- 27.As Mobile Devices become the Shoppers Channel of Choice, New Technologies Emerge to Provide Superior Customer Experience
- 28.Bravissimo customers value new online video chat service with live video assistance from Vee24
- 29.Vee24 named a finalist with customers Bravissimo and Schuh for the RetailWeek Customer Experience Awards
- 30.How Next-Generation Customer Experience Can Turn your Contact Center into a Profit Center
- 31.AM Online: Why an un-manned website is like a staff free showroom
- 32.bathstore selects Vee24 solution to offer Live Help – a live video assistance service for online customers
- 33.Retailers – What’s on your shopping list for 2016?
- 34.Goldsmiths selects Vee24’s live video chat solution to offer online customers a superior shopping experience
- 35.A1 Retail: Buyers Guide – The Future of Retail
- 36.Gemporia selects Vee24 live video chat solution to offer online customers a more personalised service
- 37.Gemporia selects Vee24 live video chat solution to offer online customers a more personalised service
- 38.Retail Week Awards: Two wins for Vee24
- 39.Replicate Luxury Retail Experiences Online with Live Video Chat
- 40.Why Online Customer Service Should Replicate Brick-and-Mortar
- 41.Retailers, Learn How to Succeed with Live Engagement
- 42.How to Convert Your Mobile Traffic Into Actual Purchases
- 43.Markets Insider – Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
- 44.Watches of Switzerland (formerly Aurum Holdings) and Goldsmiths offers online video concierge service powered by Vee24
- 45.Jewellery Focus – Aurum Holdings offers online concierge service
- 46.Part I – 10 Ways Retailers Should Be Getting Ready for Holiday Shopping Season with Live Video Engagement
- 47.Part II – 10 Ways Retailers Should Be Getting Ready for Holiday Shopping Season with Live Video Engagement
- 48.DigitalCommerce360 – Three ways online retailers can improve customer experience
- 49.Internet Retailing – GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of customer care?
- 50.Real World Insights with bathstore for Retail Live Engagement
- 51.Why Retailers Should Be Gifting Customers with Live Engagement this Holiday Shopping Season
- 52.Retail Gazette Quotes Ceo of Vee24 in ‘The rise of automation: Should retailers be worried?’
- 53.Give Your Customers the Gift of Live Engagement This Christmas published in The Magazine for Customer Service Managers & Professionals
- 54.Baukjen eStylist Studio Video
- 55.How Amazon Raised the Bar for Customer Experience and You Can Too
- 56.How Live Video Assistance Brings In-store Experience and Results to your Ecommerce Channel
- 57.How to Keep Your Business Flourishing Past the Holiday Shopping Season with a Live Chat Platform
- 58.Flooringsupplies.co.uk steps up customer service with Vee24’s Live Engagement Platform
- 59.Mobile Shopping: The Biggest Ecommerce Trend Today
- 60.Vee24 Featured in Pro-Manchester’s Blog – Mobile Shopping: The Biggest Ecommerce Trend Today
- 61.Cut Your Sales Cycle in Half with Live Engagement
- 62.Watches of Switzerland Have Doubled Engagements with Happier Customers Using Video Chat
- 63.Embracing AI-Powered BOTs: Identifying The Misconceptions And Pitfalls Of BOTs And Avoiding Them To Create An Ideal Customer Experience
- 64.Why Retail Fascinated Me
- 65.The New Normal in Retail Means More Digital
- 66.Where are chatbots heading in 2020? Everywhere
- 67.The New Normal in Retail: Anytime, Anywhere, Anyplace
- 68.Millenials Have Always Been Living In The New Normal
- 69.5 Steps to Replicate In-Store Customer Engagement Online
- 70.The Time is Now, Why Wait?
- 71.10 Ideas for Acquiring Online Customers this Holiday Season
- 72.Jordan’s Furniture Enhances Its Online Customer Experience for One-Stop Shopping
- 73.Creating a Winning Balance Between Automation and Human Support in the Customer Service Experience
- 74.End the Year on a Positive Note and Jump-Start 2021 With Live Engagement
- 75.The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24 to Boost High-end Customer Sales and Service
- 76.Virtual Boutiques Create an Emotional Connection with Customers
- 77.Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience
- 78.Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement
It’s not surprising to hear that consumer spending and the volume of inbound inquiries and requests generally peaks for businesses during the holiday season. In fact, the holiday Ecommerce sales were record-breaking this year with $3.7 billion spent on Thanksgiving Day, $6.2 billion on Black Friday, and $7.9 billion on Cyber Monday.[1] Most retailers are familiar with the term consumer confidence – a sense of optimism and enthusiasm that clients feel about the state of the economy, which is then reflected in how liberally they will spend. In 2018, consumer confidence was recognized for being at the highest it’s been in almost 20 years.[2] With this in mind, retailers have an undeniable advantage, and can expect more sale conversions and an increase in average order value all year round, especially with the knowledge of how to leverage a live customer engagement platform.

Solely relying on a thriving economy or the influx of seasonal sales during the months of November and December to hit yearly targets makes for a risky business plan. Retailers must fully comprehend the market demands, customers’ expectations and behavior patterns during each and every month throughout the year. One universal expectation from customers that stays consistent throughout the year is the demand for superior online customer service.
Ecommerce is growing 23% year after year and providing an excellent online experience is the surest way to retain business.[3] Most businesses do offer some form of online support, whether that is through a basic text chat feature or a “contact us” form. You can take it a step further by offering an in-person experience to your online customers with live video chat support, where customers can have a personalized, face-to-face experience with one of your live agents. It doesn’t get much more human than that in the digital world. Due to improved online service, retailers who deploy Vee24’s AI enabled live engagement software receive an average NPS rating of 85 and convert 4x more customers than companies who rely on just text or phone support.

According to a 2018 Ecommerce study, many people still prefer to go into a brick and mortar store during the holidays.[4] Customers are shopping for family members and friends and need the assistance of a store associate more than ever. If you are exclusively an Ecommerce institution, you understand the significance of offering live video assistance now. Without it, you will likely lose business to a brick and mortar store. Vee24’s retail client, Schuh, concluded that live video helps them to achieve the same conversion rate that they would in their physical stores.[5] As a company who has a developed online presence and brick and mortar locations, you can offer your clients the best of both worlds with personal engagements from the comfort of their own home and on their own time.
Online customers find it extremely valuable to actually see a product in the same or greater level of detail than they would be able to in person. In fact, 88% of shoppers characterize detailed product content as being extremely important to their purchase.[6] Think about a time when you were looking at a piece of furniture or decorative piece, such a table runner, and the website didn’t list the product dimensions or material. Or, even worse, the company only provided 1 or 2 images of the product. How frustrating! Now imagine a website that offers the opportunity to speak to a live agent who can not only answer every question you have, but also has a mobile camera to show you the actual product and how it appears in a staged room over a live video stream. This is the type of online experience that will build up your brand loyalty and keep your business flourishing year-round.
The holiday season may be the most prosperous time of year for your company in terms of sales and traffic, but it doesn’t need to be limited to those few months. Vee24’s live video chat software is designed to bring your online customers the most personalized, efficient and enjoyable experience possible. By stepping up your online customer service, you can keep your business thriving well beyond the holidays.

[1] https://www.shopify.com/enterprise/holiday-ecommerce
[2] https://www.digitalcommerce360.com/2018/01/14/holiday-season-ecommerce-analysis/
[3] https://www.disruptiveadvertising.com/ppc/ecommerce/2018-ecommerce-statistics/
[4] https://www.disruptiveadvertising.com/ppc/ecommerce/2018-ecommerce-statistics/
[5] https://www.vee24.com/wp-content/uploads/2019/01/SCHUH-CASE-STUDY.pdf
[6] https://www.disruptiveadvertising.com/ppc/ecommerce/2018-ecommerce-statistics/