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DFS –Sofa Retailer Offers Real-time Live Video Assistance To Online Shoppers

DFS –Sofa Retailer Offers Real-time Live Video Assistance to Online Shoppers

Post Series: Retail

DFS sofa retailer began its journey into live video assistance in 2011 with a pilot to assess customer reaction. At the time, only a small number of pioneering companies were offering live video interactions with customers. DFS selected a cloud-based solution from Vee24 that included voice, video and text, as well as co-browsing capability. The pilot was a great success and customers were enthusiastic about the option to see and speak to a live assistant whilst on the DFS website.

Read the case study to discover how live assistance helped DFS achieve incredible ecommerce metrics.

Read the Case Study
DFS sofa preview Live Video Assistance Click Here to View the Case Study
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