
bathstore selects Vee24 solution to offer Live Help – a live video assistance service for online customers
- 1.L’Oreal launches teledermatology using Vee24 video technology
- 2.L’Oreal launches teledermatology using Vee24 video technology
- 3.Isabella Oliver expand eStylist to reach more customers
- 4.DFS expand live video chat alongside new website launch
- 5.Schuh delivers over £1m in online sales through live video help
- 6.Boston Business Journal: Two e-commerce software startups to watch
- 7.The fabric of retail is changing’; Marketing Week Article
- 8.‘The fabric of retail is changing’; Marketing Week Article
- 9.Destination CRM: Vee24 Launches for Mobile Apps
- 10.Website Magazine: ECommerce in 2024: 3 Future-Proof Retailers
- 11.Retail Online Interaction: Move Over, Siri: The New Breed of Mobile Holiday Helpers
- 12.eConsultancy: 10 Ways to Increase Customer Engagement in Ecommerce
- 13.5 ways to bring in-store best practices to your website
- 14.Retail TouchPoints: Mattress Firm Creates Sweet Dreams With Digital Assisted Selling
- 15.PSFK: Jewelry Company Incorporates Video Conferencing Technology into Customer Service
- 16.Upstart: BaubleBar’s SWAT team is killing it with video chat service
- 17.FierceRetail: On the Hot Seat: BaubleBar’s SWAT team
- 18.Retail TouchPoints: 13 Retailers Win 2014 Customer Engagement Awards
- 19.Destination CRM: Use Personalization to Convert Online Sales
- 20.DFS Retailer provides shoppers with a positive personal video chat – Contact Center Pipeline
- 21.Retail TouchPoints: BaubleBar Implements Video Customer Engagement
- 22.Loyalty 360: Omnichannel Consumer Experience: Integrating the Best of Digital and In-Store
- 23.Street Fight Magazine: 5 Tools for Mobile Customer Service
- 24.Retail TouchPoints: Getting Back To Customer Service Basics In A Digitally Connected Era
- 25.ROI: Tips for Bringing the Web In-Store
- 26.Talking Retail: Bringing the in-store experience to online shopping
- 27.As Mobile Devices become the Shoppers Channel of Choice, New Technologies Emerge to Provide Superior Customer Experience
- 28.Bravissimo customers value new online video chat service with live video assistance from Vee24
- 29.Vee24 named a finalist with customers Bravissimo and Schuh for the RetailWeek Customer Experience Awards
- 30.How Next-Generation Customer Experience Can Turn your Contact Center into a Profit Center
- 31.AM Online: Why an un-manned website is like a staff free showroom
- 32.bathstore selects Vee24 solution to offer Live Help – a live video assistance service for online customers
- 33.Retailers – What’s on your shopping list for 2016?
- 34.Goldsmiths selects Vee24’s live video chat solution to offer online customers a superior shopping experience
- 35.A1 Retail: Buyers Guide – The Future of Retail
- 36.Gemporia selects Vee24 live video chat solution to offer online customers a more personalised service
- 37.Gemporia selects Vee24 live video chat solution to offer online customers a more personalised service
- 38.Retail Week Awards: Two wins for Vee24
- 39.Replicate Luxury Retail Experiences Online with Live Video Chat
- 40.Why Online Customer Service Should Replicate Brick-and-Mortar
- 41.Retailers, Learn How to Succeed with Live Engagement
- 42.How to Convert Your Mobile Traffic Into Actual Purchases
- 43.Markets Insider – Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
- 44.Watches of Switzerland (formerly Aurum Holdings) and Goldsmiths offers online video concierge service powered by Vee24
- 45.Jewellery Focus – Aurum Holdings offers online concierge service
- 46.Part I – 10 Ways Retailers Should Be Getting Ready for Holiday Shopping Season with Live Video Engagement
- 47.Part II – 10 Ways Retailers Should Be Getting Ready for Holiday Shopping Season with Live Video Engagement
- 48.DigitalCommerce360 – Three ways online retailers can improve customer experience
- 49.Internet Retailing – GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of customer care?
- 50.Real World Insights with bathstore for Retail Live Engagement
- 51.Why Retailers Should Be Gifting Customers with Live Engagement this Holiday Shopping Season
- 52.Retail Gazette Quotes Ceo of Vee24 in ‘The rise of automation: Should retailers be worried?’
- 53.Give Your Customers the Gift of Live Engagement This Christmas published in The Magazine for Customer Service Managers & Professionals
- 54.Baukjen eStylist Studio Video
- 55.How Amazon Raised the Bar for Customer Experience and You Can Too
- 56.How Live Video Assistance Brings In-store Experience and Results to your Ecommerce Channel
- 57.How to Keep Your Business Flourishing Past the Holiday Shopping Season with a Live Chat Platform
- 58.Flooringsupplies.co.uk steps up customer service with Vee24’s Live Engagement Platform
- 59.Mobile Shopping: The Biggest Ecommerce Trend Today
- 60.Vee24 Featured in Pro-Manchester’s Blog – Mobile Shopping: The Biggest Ecommerce Trend Today
- 61.Cut Your Sales Cycle in Half with Live Engagement
- 62.Watches of Switzerland Have Doubled Engagements with Happier Customers Using Video Chat
- 63.Embracing AI-Powered BOTs: Identifying The Misconceptions And Pitfalls Of BOTs And Avoiding Them To Create An Ideal Customer Experience
- 64.Why Retail Fascinated Me
- 65.The New Normal in Retail Means More Digital
- 66.Where are chatbots heading in 2020? Everywhere
- 67.The New Normal in Retail: Anytime, Anywhere, Anyplace
- 68.Millenials Have Always Been Living In The New Normal
- 69.5 Steps to Replicate In-Store Customer Engagement Online
- 70.The Time is Now, Why Wait?
- 71.10 Ideas for Acquiring Online Customers this Holiday Season
- 72.Jordan’s Furniture Enhances Its Online Customer Experience for One-Stop Shopping
- 73.Creating a Winning Balance Between Automation and Human Support in the Customer Service Experience
- 74.End the Year on a Positive Note and Jump-Start 2021 With Live Engagement
- 75.The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24 to Boost High-end Customer Sales and Service
- 76.Virtual Boutiques Create an Emotional Connection with Customers
- 77.Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience
- 78.Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement
4 November 2015, Manchester, UK. Live video assistance provider, Vee24, announces today that specialist bathroom retailer, bathstore, is using the Vee24 live video solution to provide online customer service to its customers. bathstore’s online customers are now greeted on the bathstore.com website by a live video assistant who can help them select products, offer advice, book a design consultation and assist them through the checkout process. The live assistance service, Live Help, is available seven days per week from 9am to 10pm.
bathstore prides itself on its commitment to customer service across all areas of the business and wanted to offer online customers the same excellent service that they would receive in store. “We know that the majority of our customers will start their research online, so it makes perfect sense to meet these customers on the website,” explains Clare Bayliss, CMO, bathstore. “We’ve seen fantastic results from the day we went live with the service – our customers love it and it’s become a great service differentiator for bathstore.”
Training and installation was completed within three weeks and the service has been up and running since August 2015. Early results have exceeded expectations including:
- Video-assisted conversion rates are 12x higher than sales from unassisted shopping sessions
- The average basket order value following an assisted online shopping session is 20% higher than an unassisted session
- Net Promoter Scores average 89 (a score above 60 would be considered excellent)
- Revenue targets via assisted sessions are 90% higher than originally forecast
bathstore has asked Vee24 to manage Live Help on its behalf, and the Vee24 team has followed a rigorous training programme both in house, in the Vee24 PACE academy, and with on-site training provided by bathstore. Live Help is available across all product pages, and pages for brochure requests and design consultation services.
“Purchasing a new bathroom is a considered decision for customers and it’s often good to talk through options, weigh up different products and seek some reassurance, which is typically difficult to do on a website. Live Help is a great way to meet a customer when they are browsing, in pretty much the same way you’d greet them in store. Early results are excellent and we’re delighted to see bathstore customers embracing the new service,” comments Phil Adams, Client Success Director at Vee24.
A selection of customer comments received after Live Help calls:
“Great to be able to get some advice, especially at 8:30pm – certainly gives the impression that bathstore is a professional and caring company. Thanks.”
“Very helpful young man, nice to see him as well as hear him. My problem was slightly unusual but he gave sound advice.”
“Ben, was great! Very helpful and suggested a few options that looked great, whilst not breaking the bank! Lovely to be served by someone so smart and helpful.”