TMC, a global, integrated media company, has named the VeeStudio live video assistance solution from Vee24 as a finalist of the 2014 Customer Experience Innovation Award presented by TMC’s CUSTOMER magazine. This award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.
“Our live video assistance technology allows brands to provide superior customer experience while also driving sales, average order value and loyalty,” said James Keller, CEO, Vee24. “As we deliver this next chapter in customer engagement, we are honored to have Vee24 recognized as a leader in our industry.”
VeeStudio is the market leading cloud-based solution that helps brands connect directly with consumers over the web using voice, video, text, and co-browsing. This solution works on any browser including those on smartphones and tablets and can also be added to any mobile app. Live video assistance makes any web shopping experience as personalized and simple as shopping in the store. The result is not only happier customers, but also a direct impact on ecommerce performance through improved conversion and higher average order values.
“Congratulations to Vee24 for being named a finalist of the 2014 Customer Experience Innovation Award. VeeStudio has been selected for advancing customer service technology and therefore the ever-important customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”