Human Interaction + Smart Technology = Impressive Metrics
By 2022, 85% of customer service interactions will start with self-service, up from 48% today.
– Gartner, Four Best Practices for Implementing Extreme Customer Self-Service, Nov 2018
Vee24’s AI Enabled Omnichannel Platform:
“Our ambition is to be world-class and we see video as a key part of that. It offers a very personal customer experience, without you having to leave the house.”
Aaron Burton
Online Operations and Compliance Manager
"The needs of the mass retail customer change at a fast pace. We developed KBC Live to suit their needs. We see chat and video chat technology as vital to supporting their sales targets and our ambitions for digitalization."
Karin Van Hoecke
General Manager Mass Retail Customers Belgium
Learn More
Hyundai’s Online Showroom is Experiencing a Corona Boom
Original publication date was 5/20/20 Author: Viktoria Hahn Digital customer advice in the car trade…
Patient Engagement and the New Normal – Replay
We show how the move to online engagement has only accelerated and the healthcare industry needs to be ready. We have seen organizations have a…
Patients’ need digital engagement for their health
We have seen what happens when our societies are shut down - The need for digital engagement…
