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By 2022, 85% of customer service interactions will start with self-service, up from 48% today.

– Gartner, Four Best Practices for Implementing Extreme Customer Self-Service, Nov 2018

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What Is Video Chat?

What is video chat?

Video chat is a face-to-face conversation between two or more people held over the Internet – it’s live, it’s visual, it’s a powerful tool that…

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