“Our ambition is to be world-class and we see video as a key part of that. It offers a very personal customer experience, without you having to leave the house.”
Online Operations and Compliance Manager
"The needs of the mass retail customer change at a fast pace. We developed KBC Live to suit their needs. We see chat and video chat technology as vital to supporting their sales targets and our ambitions for digitalization."
Karin Van Hoecke
General Manager Mass Retail Customers Belgium
From any channel, converse with a ChatBOT, transfer to a human agent, upgrade from text-to-video or have a multi-party engagement.
Sophisticated machine learning Customer Assist ChatBOTs provide 24×7 service. Continuously learn from every customer interaction.
Focused on ease-of-use for personalization, scheduled appointments, workflow automation, checklists, email integration, and seamless CRM integration.
Measure your success with post- engagement customer surveys, detailed analytics dashboard, drill down reports, and data connectors for analytics tools.
- Learn 5 key ways you can use AI to reinvent your customer experience to drive sales, deliver excellent service and build brand loyalty
- Understand how your customers’ needs are changing and why it’s essential to reexamine your current CX strategies