“Our ambition is to be world-class and we see video as a key part of that. It offers a very personal customer experience, without you having to leave the house.”
Online Operations and Compliance Manager
"The needs of the mass retail customer change at a fast pace. We developed KBC Live to suit their needs. We see chat and video chat technology as vital to supporting their sales targets and our ambitions for digitalization."
Karin Van Hoecke
General Manager Mass Retail Customers Belgium
From any channel, converse with a ChatBOT, transfer to a human agent, upgrade from text-to-video or have a multi-party engagement.
Sophisticated machine learning Customer Assist ChatBOTs provide 24×7 service. Continuously learn from every customer interaction.
Focused on ease-of-use for personalization, scheduled appointments, workflow automation, checklists, email integration, and seamless CRM integration.
Measure your success with post- engagement customer surveys, detailed analytics dashboard, drill down reports, and data connectors for analytics tools.
- Understand how to streamline your team’s efforts when it comes to answering repetitive FAQ’s, qualifying customers, and routing to appropriate specialists
- Learn how your customer service can be efficient yet personalized with Live Engagement features such as co-browse, co-form fill, chatBOTs, and much more
- Hear about the value of expanding your communication to more online channels and how to train your agents to meet customers’ digital demands
- See how you can improve your existing phone support by adding easy to use assist features – blending digital and phone channels together