video chat business benefits

vee24 systems can provide highly tangible, bottom-line benefits to all business regardless of industry sector or size.

Typical website conversion rates are in the region of just 2% so if you could engage with just a few of the remaining 98% of 'no action shoppers' and encourage a further 1% to buy, then in effect, you would see a 50% increase in your online sales!

benefit icon - increased sales

Increase Online Sales

Build greater customer rapport, trust and shopper confidence through face to face video engagement. This ability to convert a browsing web visitor into an enquiry or purchaser is the key to increasing your online sales.

  • By implementing vee-business 'video chat'  today you could easily achieve a 1% - 2% increase in your current conversion rates, which on an existing 3% business conversion model for example, this would result in an impressive 25% - 66% increase in online sales.
  • vee-business will empower your business to offer exceptional online customer service. This will deliver happier, better informed customers who will return again and again to buy from you.
  • vee-business is an investment, and we can help you to guarantee a tangible ongoing return from that investment.
benefit icon - shopping cart

Reduce Cart Abandonment

Vee24 systems enable vee-assistants to engage with customers at the very point that they are considering abandoning their shopping cart. They can then guide the customer through to payment and order completion.

  • Help the customer with any questions or queries that may otherwise have resulted in their shopping cart being abandoned.
  • Present web pages directly onto the customer's computer monitor, helping to strengthen their desire to buy.
  • The ability to engage with these customers and offer help at the very point at which they are considering leaving will result in a significant reduction in lost sales.

 

benefit icon - loyalty

Develop Greater Customer Loyalty

vee-assistants can develop a closer relationship with their customers, building trust and loyalty. Supporting a customer when they need help will, over time, lead to customers returning time and time again to buy from you.

  • The costs of getting people to your visit your website continues to grow, it is therefore becoming ever more important to make the most of each and every one of these visitors. Providing an outstanding customer experience on a personal level will undoubtedly see customers returning time and time again.
  • Over 70% of human communication is non-verbal. Body language helps us to determine trust, it's not just what we say it's how we say it and how the customer views it. Video communication helps to deliver this all important factor which can prove invaluable in helping customers to feel more comfortable in their choice of company to buy from.
  • vee-business 'video chat' enables you to schedule future customer appointments and send personalised, emails that really help to cement the ongoing vee assistant-to-customer relationship. Customer's are much more likely to open and read personalised e-mails that are relevant and personal.

 

benefit icon - opportunity

Generate More Sales Opportunities

Video engagement offers the perfect opportunity for the vee-assistant to up-sell and cross-sell products and services that may otherwise have proved impossible with a static website or using 'chat only' customer assistance.

  • The ability for the vee-assistant to offer complementary products, peripheral items and extended warranties can increase sales and boost customer spend per visit.
  • Often extra items such as product warranties and insurances require a further degree of explanation and presentation that can be more easily achieved with graphical elements presented by online assistance.
  • The online vee-assistant provides the ability to show the customer other complimentary products or services that may otherwise have gone undetected and resulted in a lost sale opportunity.
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