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"Anna was very helpful and it was very reassuring seeing the advisor on screen A+ service"

"Fantastic service, very helpful!!!"

"Perfect. Very positive and customer oriented approach. Keep up the good work"

Betta Living now offer home improvement buyers an online platform where they can discuss their needs with a member of the sales team, face-to-face and in real time over high speed video. Customer services can remotely send web pages of products to the customer, as well as having the ability to present video or pdf brochures, all within the customer's browser window.

Barry Rourke, Marketing Director for Betta Living, stated that "more and more customers use the Internet for research when they are looking to purchase a new kitchen, or refit their bedroom furniture, so it is becoming ever more crucial to be visible in this important part of their buying process". By using the vee24 system, Betta Living are seeking to increase sales and improve customer service and satisfaction.

"With a wide range of bedroom and kitchen designs, Betta Living are now able to engage with and present to the customer a selection of options of what would best suit their home. The customer can be helped through the whole online process ensuring their needs and expectations are exceeded". He added

Andy Henshaw, CEO of Vee24 commented, "We are delighted to be working with Betta Living at this most exciting stage of their website development. Customer's online expectations are changing rapidly and we know from other clients who are utilising this leading edge system, that browsers value being served and helped directly from within the website, and consequently businesses that are using video chat technology are seeing positive returns through greater sales and satisfaction".

http://www.bettaliving.co.uk/

 

"Amy was very helpful. Great Service"

"Fab. Thanks!"

The online injury reduction solutions and risk management company installed Vee24's 'live help' feature on to its website for small businesses giving on-line customers the opportunity to see and talk to a Cardinus team member to help them navigate the site, provide recommendations and compare solutions. 

Just hours after installing the new feature, the Cardinus team provided a solution to a company's request, converting it from a one off pay-per-use order to their complete enterprise package which is tailored to meet the needs of bigger firms which this customer turned out to be.

Andy Hawkes, Cardinus' Chief Executive Officer said: "Thanks to Vee24, we won a £12,500 account so we've already paid for the system and we couldn't be happier."

Cardinus, who provide solutions to customers across the UK and worldwide, are the first online risk management consultancy to offer customers a video chat option and say the Vee24 technology is "the future of customer service". 

Andy Hawkes added: "A simple click of the button brings help right to the Cardinus computer screen for real-time assistance. Establishing personal connections with our clients has always been an important part of our approach and we recognise that getting the right advice and solution is essential.  

"Our already excellent customer service can only be improved by putting the team in direct visual contact with web visitors - a friendly face who can guide them through the buying process."

To experience the live help in action, visit www.sme.cardinus.com

"Absolutely fantastic, Thank you very much"

"Excellent service. A very good idea"

"Well done Wilson Field - great help!"

 Wilson Field, who pride themselves on providing empathy and trust, say this will help put customers at ease at what can be a confusing and distressing time. Wilson Field, who supply a range of services from business recovery and insolvency to resolving personal debt problems and arranging commercial finance, recently launched their new website, adding the powerful new tool to the site.

Phil Meekin, Wilson Field's head of marketing and business development said: "Behind every business is a person and this is our way of showing our website visitors that we are a friendly, approachable group of professionals. People contacting us via the web will be guided through what is on offer and be provided with a personal helping hand at what can be a distressing time."

A special helpdesk from Wilson Field will offer the link to guide visitors on to the correct financial path. Wilson Field say this exciting new addition to their website reinforces their branding as a company providing experience, expertise and trust and enables them to deliver an enhanced level of customer service.      

 Customers show how this new service is revolutionising the way they search for cars online.

" Outstanding! My experience with Cooper Tadworth is like nothing I have experienced before"

"This is really useful and helpful"

"I have just seen and heard Ralph, we has been great at advising me on the right mini to buy"

The Cooper Group is part of Inchcape Retail, one of the largest franchised dealer groups in the UK. Inchcape is a complete automotive solutions provider, with a unique range of integrated businesses covering the retail and corporate marketplace. Inchcape's vision is to be the world's most customer centric automotive retail group.  all our manufacturer partners to ensure we deliver their brand values better than any other retailer.

Each of their dealerships are committed to exceeding the customer's expectations as shown by the introduction of the veedesk. Their founding principles are based upon honesty, integrity and innovation, they are dedicated in creating a culture of 'Service Excellence' and this is to be seen by assisting people browsing their website.

"Claire has sorted everything out for me very quickly"

"Fantastic service, really pleased! No messing and no gimmicks. THANKS!"

"It is nice to see a happy face! Thanks so much for your help"

Ford Retail Online is part of Ford Retail, the UK's largest Ford dealership group, operating 65 dealerships nationwide and with a turnover of over one billion pounds. Visitors to the web site www.fordretailonline.co.uk will now have the opportunity to engage in live, face-to-face video conversations with a member of the Ford sales team, all conducted in real time.

(Lauren Knight) of Ford Online said: "Live engagement adds a new dimension to our online presence and is one that our customers are already embracing. Buying a car is a big decision and one which can be made easier and less stressful with a friendly face to talk to!

"Our already excellent customer service can only be improved by putting the team in direct visual contact with web visitors - a friendly face who can guide them through the buying process."

Ford Retail Online joins Sytner, CarCraft, Budgen Motors, Harratts, Motorbodies as well as Lexus Germany in using Vee 24's technology in the automotive sector.