Booking a holiday can be quite a complex process... where to go,
when to go, accommodation availability, flights, meals, activities,
the list is literally endless!
Provide personal reassurance
Representatives in Travel Shops do a great deal to assist the
customers with these questions and help them to come to a decision.
So much of this interaction is about reassurance -
it's an important spend for a customer and they need to know
they've got it right.
When customers are looking to book their holidays online, they
do not have the ability to have someone who can help them answer
these questions - that's where vee-business can prove
invaluable.
vee-business systems allow you to...
- Proactively engage customers who appear to be
potentially requiring assistance.
- Present holiday information such as
hotel, facilities and resort by photos and video to grow
desire.
- Manage the booking on behalf of
the customer, completing the forms remotely for them where
required.
- Transact payment operators can enter the
card details to maximise service and reassure the customer of the
safety of entering credit card information online.
- Keep in touch; customers receive an
e-mail from their online representative thanking them for their
booking. Future offers can also be sent from the
representative.
- Increase online revenues by reducing
form abandonments and significantly increasing the overall number
of visitors booking their holidays with you online.
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